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- Tasks: Deliver exceptional concierge services to residents and guests in a luxury environment.
- Company: Join Thomas Webb, a leading recruitment consultancy connecting talent with prestigious clients.
- Benefits: Competitive salary of £32,000 and a dynamic work environment.
- Why this job: Be the face of luxury living and create memorable experiences for high-profile residents.
- Qualifications: Experience in 5-star service and excellent communication skills required.
- Other info: Opportunity to work in a prestigious residential development in Battersea.
The predicted salary is between 32000 - 32000 £ per year.
Role: Night Concierge
Location: Battersea, London
Job Type: Full-Time, Permanent
Working Hours: 8pm - 8am rolling rota
Salary: £32,000
About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking exceptional candidates experienced in delivering 5 star services to Ultra High Net Worth Individuals in a Luxury environment.
Role Overview: The Luxury Night Concierge
Key Responsibilities:- Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times.
- Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development.
- Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all.
- Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
- Provide residents with recommendations for local area attractions, restaurants, theatre, sports events, health and wellness services, and transport arrangements.
- Assist residents with bookings for luxury leisure services, such as catering or event tickets.
- Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security.
- Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
- Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
- Proactively address issues before escalation and engage in effective problem resolution.
- 5 Star Hotel, exclusive Private Member Club, Super Prime Residential or other UHNWI customer service experience essential.
- Outstanding personal presentation, to the finest detail.
- Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language.
- Excellent interpersonal, rapport and relationship building skills.
- Superb problem solving skills, with the ability to multi-task whilst under pressure.
- Ability to maintain discretion, professionalism, and confidentiality at all times.
Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role of Luxury Night Concierge. Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.
Night Concierge NCONE employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge NCONE
✨Tip Number 1
Network like a pro! Reach out to people in the luxury service industry, especially those who have experience with UHNWI clients. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your charm and communication skills shine through. Remember, they’re looking for someone who can create that warm, welcoming atmosphere for residents and guests.
✨Tip Number 3
Be proactive! If you know the area well, prepare some recommendations for local attractions or services that could impress your potential employer. It shows you’re already thinking about how to enhance the resident experience.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it’s a great way to ensure your application stands out in the crowd.
We think you need these skills to ace Night Concierge NCONE
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it shine! Highlight your experience in luxury customer service and any relevant roles you've had. Tailor it to show how your skills match the Night Concierge position – we want to see that 5-star service vibe!
Personalise Your Cover Letter: Don't just send a generic cover letter! Take the time to personalise it for us at Thomas Webb. Mention why you're excited about the Night Concierge role and how your background makes you the perfect fit for our super prime residential development.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your exceptional communication skills. Use clear, articulate language and showcase your ability to engage with Ultra High Net Worth Individuals – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Luxury Service
Make sure you brush up on your knowledge of 5-star service standards. Be ready to discuss your previous experiences in high-end environments and how you catered to Ultra High Net Worth Individuals. This will show that you understand the expectations and can deliver an exceptional concierge experience.
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to demonstrate your vocabulary and pronunciation skills during the interview. You might even want to role-play common scenarios you could face as a Night Concierge to showcase your interpersonal skills.
✨Showcase Problem-Solving Skills
Think of specific examples where you've successfully resolved issues under pressure. The interviewer will likely ask about challenging situations, so having a few stories ready will help you stand out. Highlight your ability to remain calm and discreet while finding solutions.
✨Personal Presentation Matters
As a Night Concierge, your appearance reflects the luxury environment you'll be working in. Dress impeccably for the interview and pay attention to the details. This not only shows your professionalism but also your understanding of the role's expectations regarding personal presentation.
