At a Glance
- Tasks: Welcome residents, manage enquiries, and ensure top-notch security and service.
- Company: Modern residential development in Finsbury Park with a focus on technology.
- Benefits: Competitive salary of £28,800, flexible hours, and a dynamic work environment.
- Other info: Ideal for those who thrive in fast-paced environments and love helping others.
- Why this job: Join a vibrant community and make a real difference in residents' lives.
- Qualifications: 2 years of Night Concierge experience and strong IT skills required.
The predicted salary is between 28800 - 40320 £ per year.
Overview
Location: Finsbury Park
Salary: £28,800 per annum
Hours/Days: 8pm - 8am 4 on 4 off
We are seeking a reliable and dedicated Night Concierge to work for a modern development of circa 500+ residential apartments in Finsbury Park. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day-to-day operations of the Development.
Key Responsibilities
- Meet and greet the residents and answer enquiries by telephone.
- Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- Ensure that the highest levels of customer care and service are maintained at all times.
- Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty.
- Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Assist the House Manager/Directors with any other reasonable duties as requested.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.
Candidate specification
- Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment.
- Live no further than a 45 minute commute door to door from Finsbury Park.
- Have good IT skills, including the use of tablets, laptops, building management software, email and Microsoft Word packages.
- Have excellent written and verbal English language skills.
- Be articulate, well spoken and a good communicator.
- Be able to problem solve and remain calm under pressure.
- Have excellent personal presentation.
- Be positive, naturally helpful, and a proactive deliverer of 5-star customer service.
Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application.
Night Concierge NCHSP employer: Thomas Webb Recruitment
Join our dynamic team as a Night Concierge in Finsbury Park, where we prioritise modern technology and exceptional customer service in a vibrant residential community. Enjoy a supportive work culture that values your contributions, offers competitive pay, and provides opportunities for professional growth within a well-established development. With a focus on employee well-being and a commitment to maintaining high standards, this role is perfect for those seeking a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge NCHSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or residential sector. You never know who might have a lead on a Night Concierge role or can put in a good word for you.
✨Tip Number 2
Show up in person! If you can, visit the development and introduce yourself. A friendly face can make a lasting impression, and it shows you're genuinely interested in the position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and security. Think about scenarios where you've excelled in these areas and be ready to share your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from enthusiastic candidates like you!
We think you need these skills to ace Night Concierge NCHSP
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2+ years of experience as a Night Concierge. We want to see how you've handled similar roles, so share specific examples that showcase your skills in customer service and problem-solving.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate articulate communication, so make sure your written English is top-notch!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and candidate specifications mentioned in the job description. Show us why you’re the perfect fit for our modern development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key tasks mentioned in the job description, like managing security and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires top-notch customer care, prepare examples from your past experiences where you’ve gone above and beyond for residents or guests. Think about how you handled complaints or tricky situations while maintaining professionalism. This will highlight your ability to deliver 5-star service.
✨Dress to Impress
First impressions matter! Make sure you arrive at the interview looking smart and professional. Whether it’s in uniform or a suit, your appearance should reflect the high standards expected in the role. This shows that you take the opportunity seriously and are ready to represent the development well.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult resident or a security issue. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and calmness under pressure. This will demonstrate your readiness for the challenges of the job.
