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For Companies At a Glance
- Tasks: Oversee night operations, ensuring a seamless experience for residents in luxury living.
- Company: Prestigious luxury residential development in Canary Wharf.
- Benefits: Competitive salary, 4 on 4 off rota, and a dynamic work environment.
- Why this job: Be the face of luxury living and create a welcoming atmosphere for residents.
- Qualifications: Experience in luxury hospitality and excellent communication skills.
- Other info: Join a supportive team with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a polished, proactive, and service-driven Night Concierge to oversee night operations at a luxury residential development in the heart of Canary Wharf. As the face of this prestigious development during night hours, you will ensure a seamless resident experience, creating a welcoming environment, building strong relationships with residents, and maintaining the highest standards of professionalism, security, and care. This is an excellent opportunity to represent a high-end development and play an essential role in ensuring residents feel safe, supported, and valued throughout the night.
Key Responsibilities
- Resident & Visitor Engagement
- Greet and assist residents and guests with warmth, professionalism, and discretion.
- Act as the first point of contact for all enquiries and concerns.
- Maintain accurate records for residents, visitors, and contractors.
- Deliveries & Key Management
- Receive, log, and securely manage resident deliveries and parcels through internal systems.
- Oversee key handling, ensuring accurate and secure key management at all times.
- Security & Safety
- Conduct regular patrols to ensure a safe and secure environment across the development.
- Monitor CCTV and promptly report any incidents, defects, or safety concerns.
- Respond calmly and efficiently to emergencies and out-of-hours incidents, following approved procedures.
- Resident Support & Coordination
- Assist with move-ins, move-outs, and amenity bookings.
- Provide helpful recommendations for local services, restaurants, and amenities in the Canary Wharf area.
- Liaise with contractors and internal teams to support smooth operations and effective handovers.
- Escalate maintenance issues or resident concerns to the appropriate teams.
About You
You are composed, approachable, and service-focused, with a strong understanding of luxury living and resident expectations. You take pride in creating a calm, secure, and welcoming environment during the night.
Essential Attributes:
- Previous experience in luxury residential or five-star hospitality.
- Excellent communication and interpersonal skills, with polished presentation.
- Strong organisational skills and meticulous attention to detail.
- Confident using concierge or building management systems.
- Proactive, dependable, and adaptable, with a strong team ethic.
- Eligible to work in the UK.
Night Concierge employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector and let them know you're on the lookout for a Night Concierge role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick, engaging introduction ready that highlights your experience in luxury living and your service-driven approach. Make sure they remember you!
✨Tip Number 3
Stay sharp on your local knowledge! Brush up on the best restaurants, services, and amenities in Canary Wharf. Being able to recommend local hotspots will show your commitment to providing an exceptional resident experience.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a leg up. Plus, it shows you’re genuinely interested in being part of our team at this luxury development.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for providing top-notch service and creating a welcoming environment.
Tailor Your Application: Make sure to tailor your application specifically for the Night Concierge role. Highlight your previous experience in luxury residential or hospitality settings, and how it aligns with our expectations for professionalism and resident engagement.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. A polished application reflects your commitment to maintaining high standards, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key tasks like resident engagement, security protocols, and delivery management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Service Skills
Since this role is all about providing top-notch service, be ready to share examples from your past experiences in luxury residential or hospitality settings. Think of specific situations where you went above and beyond for residents or guests, as this will highlight your proactive and service-driven nature.
✨Dress to Impress
As the face of a luxury development, your presentation matters. Dress smartly and professionally for the interview to reflect the high standards expected in this role. A polished appearance will not only boost your confidence but also leave a great first impression on the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as emergencies or resident complaints. Practise your responses to these scenarios, focusing on your calmness, problem-solving skills, and ability to maintain professionalism under pressure. This will show that you're ready for the challenges of the job.
