Residential Building Manager in London

Location: Canary Wharf

Salary: £65k

Hours/days: Monday to Friday 08:00 - 17:00

Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service.

Candidate Specification

• Significant previous experience in a Residential Building Manager or Facilities Management role
• Significant experience in managing front of house, concierge, housekeeping and/or maintenance teams
• NEBOSH level 3 certification or higher, highly desirable
• IRPM Associate Membership or higher, highly desirable
• Good working knowledge of Plant/HVAC systems
• Good working knowledge of The Building Safety Act 2022, highly desirable
• Customer driven, with previous experience delivering 5 star customer service
• Excellent work ethic, willing to be hands on and take ownership of the responsibility of the building, day and night

Duties and responsibilities

• Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standards and procedures
• Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service
• Responsible for the day-to-day recruitment, training, development and management of the site team
• Building trusted relationships and strong rapport with the residents and stakeholders
• Maintaining the highest quality database relating to residents' preferences
• Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service
• Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development
• Creating solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded
• Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment
• Ensuring COSHH is up to date and that the team is trained and monitored
• Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development
• Conducting comprehensive and informative handovers with colleagues and ensuring that staff meetings are held regularly and staff are informed about engagement activities and opportunities for training and development
• Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements
• Managing in-house laundry and the external dry cleaning of towels and staff uniforms
• Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers
• Conducting probation meetings and regular performance assessments and mystery audits with all team members
• Budgetary management of all staffing, recruitment costs, training, consumable items, and work equipment
• Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained
• Liaising and assisting with any HR matters, inclusive of but not limited to, investigation, disciplinary and dismissal
• Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders
• Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties
• Attending weekly/fortnightly meetings with the Freeholders' representatives to report on all matters arising with the Estate management

Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.