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- Tasks: Welcome residents and ensure top-notch service in a luxurious setting.
- Company: Prestigious 1930s mansion-style development in Paddington.
- Benefits: Competitive salary of £25k, flexible hours, and a vibrant work environment.
- Other info: Perfect for those seeking a dynamic role with growth potential.
- Why this job: Join a high-end team and make a difference in residents' lives.
- Qualifications: 2+ years as a Night Porter or Concierge, excellent communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Location: Paddington
Salary: £25k per annum
Hours/Days: 8pm - 8am, 4 on 4 off
We are seeking a reliable and dedicated Night Porter for a prestigious 1930s Mansion style development of circa 40+ residential apartments in Paddington. This is an exciting opportunity for an experienced Porter looking to work at an intimate, high-end residential development, providing excellent service to High Net Worth Individuals.
Key Responsibilities- Meet and greet the residents, answer enquiries by telephone or callers to the desk.
- Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- Ensure that the highest levels of customer care and service are maintained at all times.
- Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building.
- Report any suspicious/unusual behaviour, calling the police if necessary.
- Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
- The issuing of all parcels/registered mail with a correct record.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty.
- Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Assist the House Manager/Directors with any other reasonable duties as requested.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.
All applicants for this Night Porter role must meet the following criteria:
- Have a minimum of 2 years experience as a Night Porter or Concierge within a residential or hotel environment.
- Live no further than a 45 minute commute door to door from Paddington.
- Have good basic IT skills, including the use of email and Microsoft Word packages.
- Have excellent written and verbal English language skills.
- Be articulate, well spoken and a good communicator.
- Be able to problem solve and remain calm under pressure.
- Have excellent personal presentation.
- Be positive, naturally helpful, and a proactive deliverer of 5-star customer service.
Due to the high volume of applications for this Night Porter position, all successful applicants will be contacted within 7 working days from the date of their initial application.
Night Porter in London employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Night Porters. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Dress to impress! When you go for interviews or networking events, make sure you’re looking sharp. A smart appearance shows you take the role seriously and are ready to represent the high standards expected in a prestigious development.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you might need to handle complaints or assist residents. Role-playing these situations can help you feel more prepared and confident.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Night Porter in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Night Porter or Concierge. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise and any relevant IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our prestigious development in Paddington. Be sure to mention your problem-solving abilities and how you handle pressure – we love that!
Show Off Your Communication Skills: Since excellent written and verbal English skills are a must, make sure your application is clear and concise. We appreciate articulate candidates who can communicate effectively, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with the key tasks mentioned in the job description, like customer service and security protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Dress to Impress
Since this role requires excellent personal presentation, dress smartly for your interview. Opt for professional attire that reflects the high-end nature of the development. A well-put-together appearance will not only boost your confidence but also leave a positive impression on the interviewer.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with residents and guests. During the interview, practice clear and articulate responses. Use examples from your past experience to highlight how you've successfully handled enquiries or complaints, showcasing your ability to remain calm under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the types of challenges you might face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.