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- Tasks: Welcome residents and guests, manage deliveries, and ensure smooth operations.
- Company: Join a prestigious luxury residential development in Canary Wharf.
- Benefits: Enjoy a competitive salary, flexible shifts, and a vibrant work environment.
- Why this job: Be the face of luxury living and make a difference in residents' lives.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Luxury Residential Development Location: Canary Wharf
Hours: full time, 4 days on, 4 days off, 7:30am - 7:30pm
Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking exceptional candidates experienced in delivering 5 star services to work at a Luxury Residential development in Canary Wharf. As the first point of contact for residents and visitors, the Day Concierge will play a crucial role in delivering exceptional service and ensuring the smooth operation of the building's front-of-house services.
Key Responsibilities:
- Warmly welcome and assist residents and guests, providing a high level of customer service.
- Manage and log deliveries and collections, notifying residents promptly.
- Handle key access requests using the Traka key system, ensuring security protocols are followed.
- Address resident queries and report maintenance issues to the appropriate teams.
- Provide information and recommendations about local amenities and services in the Canary Wharf area.
- Oversee the booking and preparation of communal facilities, ensuring they are clean and ready for use.
- Support private events in communal areas, coordinating with residents and external providers.
- Conduct regular patrols of the building, reporting any defects or safety concerns.
- Act as the primary contact for out-of-hours emergencies, such as leaks or power outages.
- Perform Fire Marshal duties during emergencies.
Requirements:
- Previous experience in a concierge, front-of-house, or customer-facing role, preferably in a residential setting.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using concierge systems and Microsoft Office applications.
- A proactive approach to problem-solving and a commitment to delivering outstanding service.
- Knowledge of the local area and amenities.
Please note that due to the high volume of applications, only shortlisted candidates for this Day Concierge role will be contacted.
Day Concierge in London employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or concierge industry. You never know who might have a lead on that perfect Day Concierge role at a luxury development.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your experience in delivering 5-star service. Make sure they see how your skills align with their needs.
✨Tip Number 3
Stay informed about the local area! Knowing the ins and outs of Canary Wharf will impress your interviewers. They’ll love to hear your recommendations for local amenities and services.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Day Concierge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've managed tasks meticulously in the past. Whether it's logging deliveries or coordinating events, let us know how you keep everything running smoothly.
Keep It Professional Yet Friendly: Your written application should reflect the warm and welcoming nature we expect from a Day Concierge. Use a friendly tone while maintaining professionalism to show us you can connect with residents and guests alike.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at our luxury residential development!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your suitability for the position.
✨Showcase Your Customer Service Skills
As a Day Concierge, delivering exceptional service is crucial. Prepare examples from your past roles where you went above and beyond for customers. Highlight your communication skills and how you handle difficult situations with grace.
✨Research the Local Area
Since you'll be providing information about local amenities, do some research on Canary Wharf. Be ready to discuss popular spots, services, and events in the area. This shows your commitment to the role and helps you connect with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face as a concierge and how you would address them. Practising these responses can help you feel more confident during the interview.
