Job Title: Day Concierge – Receptionist
Location: Kensington, London
Hours: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday)
Salary: £28,850 per annum
Our client is seeking a polished, service-driven and proactive Day Concierge – Receptionist to join the team at one of London's most prestigious ultra-luxury residential developments.
The development comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room.
Day Concierge – Receptionist Key Responsibilities
- Welcome residents, guests and visitors in a professional, friendly and attentive manner.
- Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service.
- Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience.
- Build positive relationships with residents and maintain consistently high levels of customer service.
- Handle telephone calls, emails and face-to-face enquiries professionally.
- Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies.
- Coordinate with colleagues and other departments to ensure residents' needs are met efficiently.
- Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach.
- Ensure all relevant information is communicated clearly during shift handovers.
- Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area.
Candidate Requirements
- Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel.
- Excellent communication and interpersonal skills, with a confident and professional manner.
- A strong commitment to delivering exceptional customer service.
- Excellent organizational skills and the ability to multitask effectively.
- A proactive, adaptable approach, with the ability to respond to changing resident needs.
- Strong attention to detail and the ability to work effectively as part of a team.
- A polished and professional presentation, with a welcoming and approachable manner.
- Eligibility to work in the UK.
Remuneration and Benefits
- Annual salary of £28,850 gross.
- 5.6 weeks of annual leave, inclusive of bank holidays.
- Salary paid monthly in arrears by bank transfer, subject to applicable tax and National Insurance deductions.
- Potential salary review following a successful trial period of at least six months, subject to performance.
- The opportunity to work within an exclusive, ultra-luxury residential development in Kensington.
Concierge Receptionist in London employer: Thomas Webb Recruitment
At Thomas Webb Recruitment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and excellence in service. Located in the prestigious SW3 area, our team enjoys competitive benefits, opportunities for personal and professional growth, and the chance to work in a dynamic environment that caters to high-end clientele. Join us to be part of a dedicated team that is committed to delivering outstanding experiences for residents and guests alike.
