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For Companies At a Glance
- Tasks: Oversee daily operations of a luxury residential property and manage a dedicated team.
- Company: Join Thomas Webb, a leading recruitment consultancy connecting talent with prestigious clients.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a high-end environment and ensure top-notch service for residents.
- Qualifications: Strong leadership skills and experience in estate management preferred.
- Other info: Dynamic role with potential for career advancement in a prestigious setting.
The predicted salary is between 46000 - 64400 £ per year.
Role Overview:
The Estate Manager will be responsible for overseeing the day-to-day operations, maintenance, and safety of a luxury residential property of circa 400 apartments. The development offers residents the exclusive use of a pool, spa, gym, and private club facility. This role requires a proactive individual with a keen eye for detail, ensuring that the property meets the highest standards of service and compliance.
Key Responsibilities:
- Team Supervision & Training
- Supervise and support the Concierge team; provide desk cover when needed.
- Conduct continuous training and ensure team compliance with company SOPs.
- Read daily front desk diary and provide updates to Estate Manager.
- Resident & Visitor Services
- Maintain a well-organised parcel room and manage package tracking.
- Assist with apartment access coordination (e.g., servicing schedules).
- Monitor and manage key handling and resident access systems (fobs, transmitters).
- Operational Oversight
- Perform routine inspections; log and maintenance, cleaning, and H&S issues.
- Liaise with the Cleaning Supervisor to uphold cleanliness standards.
- Oversee car park operations and liaise with parking patrol services.
- Administration & Compliance
- Keep leaseholder and resident records up to date.
- Monitor and action Concierge emails promptly.
- Review, archive, and manage operational log sheets and files.
- Ensure office supplies and communal area essentials (e.g., light bulbs) are stocked.
- Communication & Reporting
- Attend senior management meetings and prepare reports as required.
- Be available out of hours if necessary.
- Investigate and resolve package-related issues; communicate progress to Estate Manager.
Person Specification:
- Strong leadership and communication skills
- Detail-oriented with excellent organisational abilities
- Proactive problem-solver with customer service focus
- Reliable and flexible, including availability for out-of-hours support
- Proven experience in an Estate Manager role within the residential leasehold sector
- Preferably experience within high-end, Highrise residential properties, but not essential
- Good knowledge of building systems, maintenance procedures, and safety regulations.
- Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively.
- Exceptional communication and interpersonal skills, with a focus on customer service.
- IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable.
Application Process:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Please apply through the Thomas Webb recruitment portal or contact us directly for more information.
Estate Manager employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for an Estate Manager role. You never know who might have the inside scoop on a vacancy!
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This can help you get noticed and show your enthusiasm for the industry.
✨Tip Number 3
Prepare for interviews by researching common questions for Estate Managers. Practice your answers, focusing on your leadership skills and experience in high-end residential properties.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Thomas Webb. Plus, it shows you’re serious about landing that Estate Manager gig!
We think you need these skills to ace Estate Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estate Manager role. Highlight your experience in managing high-end residential properties and any relevant qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership and problem-solving skills, and don’t forget to mention your customer service focus.
Showcase Your Attention to Detail: As an Estate Manager, attention to detail is key. In your application, demonstrate how you've maintained high standards in previous roles. Whether it's through managing maintenance issues or ensuring compliance, let us know how you excelled!
Apply Through Our Website: We encourage you to apply through the Thomas Webb recruitment portal. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know the Property Inside Out
Before your interview, make sure you research the high-end residential property thoroughly. Familiarise yourself with its amenities, such as the pool, spa, and gym, as well as any recent news or developments in the area. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Estate Manager, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Think about specific challenges you've faced and how you resolved them while maintaining excellent customer service.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. Highlight your proactive approach to problem-solving, especially in relation to maintenance issues or resident complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the property management style, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
