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- Tasks: Welcome residents, manage security, and assist with inquiries in a stylish residential development.
- Company: Join a modern residential development in the vibrant Canary Wharf area.
- Benefits: Enjoy a flexible 4 on, 4 off schedule and a dynamic work environment.
- Why this job: Be the friendly face of luxury living and make a real difference in residents' lives.
- Qualifications: 1 year experience in concierge roles, excellent communication, and customer service skills.
- Other info: Opportunity to work independently in a fast-paced, exciting setting.
The predicted salary is between 30000 - 42000 £ per year.
Hours/Days: 4 days on, 4 days off, 7 - 7 or 8 - 8 (not decided yet by the client).
Overview: Thomas Webb Recruitment has an exciting opportunity for two experienced Residential Day Concierges to work for a brand new, modern and stylish residential development in one of London's most vibrant business districts, Canary Wharf.
Duties and Responsibilities:
- Providing a warm, professional welcome to residents and their guests.
- Managing access to the premises, ensuring safety and security protocols are upheld.
- Monitoring CCTV and conducting regular security checks.
- Managing the security of keys including issuing, tracking, retrieving and recording all key activity.
- Handling mail and package deliveries with discretion and efficiency, including accurate record keeping.
- Assisting residents with inquiries, service requests, and any immediate needs.
- Maintaining a detailed log of incidents, activities and communications during the shift.
- Liaising with contractors regarding maintenance and repair works in communal areas.
- Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building.
Candidate Specification:
- Right to work in the UK.
- A minimum of 1 year current experience in a concierge role within a luxury hotel or residential setting.
- Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds.
- Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records.
- Good IT skills, with the ability to work confidently with email, Microsoft Office packages and building management systems.
- Exceptional customer service skills and the ability to maintain a professional demeanour under pressure.
- Excellent interpersonal and relationship building skills.
- A keen eye for detail and a proactive approach to problem-solving.
- Ability to work independently with minimal supervision.
- Outgoing, confident, friendly, approachable and chatty personality.
Application:
Please note that any applications that do not meet the candidate specification for this Residential Day Concierge role will not be considered. To apply for this Residential Day Concierge position please submit your CV and covering letter, detailing your suitability for the role.
Day Concierge MRLRM employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge MRLRM
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or residential sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're eyeing a specific residential development, pop by and introduce yourself. A friendly face can make a lasting impression and might just land you an interview.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of scenarios where you've gone above and beyond for residents or guests, as these stories will showcase your experience and dedication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Day Concierge MRLRM
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous concierge experience, especially in luxury settings. We want to see how you've provided top-notch service and managed various tasks effectively.
Tailor Your Cover Letter: Don’t just send a generic cover letter! Tailor it to the Day Concierge role by mentioning specific duties from the job description. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: When writing your CV and cover letter, keep it clear and to the point. We appreciate well-structured documents that make it easy for us to see your qualifications and skills at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Day Concierge. Familiarise yourself with the key duties like managing access, handling mail, and maintaining security protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role requires exceptional customer service, think of specific examples from your past experiences where you went above and beyond for residents or guests. Be ready to share these stories during the interview to highlight your ability to maintain a professional demeanour under pressure.
✨Brush Up on Your Communication Skills
With advanced English language skills being crucial, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team or the development, as this shows your interest and helps you engage in a two-way conversation.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to solve problems quickly and effectively. Whether it was dealing with a maintenance issue or managing a difficult situation with a resident, be prepared to discuss how you approached these challenges and what the outcomes were. This will showcase your proactive approach and keen eye for detail.
