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For Companies At a Glance
- Tasks: Deliver exceptional concierge services to residents and guests in a luxury environment.
- Company: Join Thomas Webb, a leading recruitment consultancy connecting talent with prestigious clients.
- Benefits: Competitive salary of £32,000, full-time hours, and a dynamic work environment.
- Why this job: Be the face of luxury living and create memorable experiences for high-profile residents.
- Qualifications: Experience in 5-star service environments and outstanding communication skills required.
- Other info: Opportunity to work in a prestigious residential development in Battersea, London.
The predicted salary is between 32000 - 32000 £ per year.
Role: Day Concierge
Location: Battersea, London
Job Type: Full-Time, Permanent
Working Hours: 7am - 7pm rolling rota
Salary: £32000
About Us
Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking exceptional candidates experienced in delivering 5 star services to Ultra High Net Worth Individuals in a Luxury environment, who are interested in working as a Day Concierge at one of London's super prime residential developments in South West London.
Role Overview
The Luxury Day Concierge
Key Responsibilities
- Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times.
- Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development.
- Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all.
- Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
- Provide residents with recommendations for local area attractions, restaurants, theatre, sports events, health and wellness services, and transport arrangements.
- Assist residents with bookings for luxury leisure services, such as catering or event tickets.
- Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security.
- Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
- Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
- Proactively address issues before escalation and engage in effective problem resolution.
Qualifications and Experience
- 5 Star Hotel, exclusive Private Member Club, Super Prime Residential or other UHNWI customer service experience essential.
- Outstanding personal presentation, to the finest detail.
- Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language.
- Excellent interpersonal, rapport and relationship building skills.
- Superb problem solving skills, with the ability to multi task whilst under pressure.
- Ability to maintain discretion, professionalism, and confidentiality at all times.
Application Process
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role of Luxury Day Concierge. Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.
Day Concierge DCLRMONE employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge DCLRMONE
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury service industry. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Dress to impress! When you’re going for a role like Day Concierge, your appearance matters. Show up looking sharp and ready to represent the high standards of luxury service.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in delivering top-notch service. We want to hear how you’ve wowed clients before and how you can bring that same energy to this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Day Concierge DCLRMONE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Day Concierge role. Highlight your experience in luxury environments and any relevant skills that match the job description. We want to see how you can bring that 5-star service vibe to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've provided exceptional service in the past, and don’t forget to show off your personality!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your exceptional verbal and written skills. We love a well-articulated application, so take your time to proofread and polish your documents before sending them our way.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your CV and cover letter!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Luxury Service
Familiarise yourself with the expectations of a luxury concierge role. Research the specific services offered at super prime residential developments and be ready to discuss how you can enhance the resident experience.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since exceptional communication is key in this role, consider role-playing common scenarios you might encounter, such as handling inquiries or resolving issues.
✨Dress to Impress
Make sure your personal presentation is impeccable. Dress smartly and ensure that every detail of your appearance reflects the high standards expected in a luxury environment.
✨Prepare for Problem-Solving Questions
Think of examples from your past experiences where you've successfully resolved issues under pressure. Be ready to explain your thought process and how you prioritised tasks to maintain service excellence.
