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- Tasks: Welcome residents, manage enquiries, and ensure top-notch customer service.
- Company: Modern residential development in North London with a focus on technology.
- Benefits: Competitive salary of £28,800, flexible hours, and a vibrant work environment.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: 2+ years as a Day Concierge, strong IT skills, and excellent communication.
- Other info: Opportunity for growth in a supportive and engaging workplace.
The predicted salary is between 28800 - 28800 £ per year.
Location: North London
Salary: £28,800 per annum
Hours/Days: Saturday to Monday 8am - 8pm
We are seeking a reliable and dedicated Day Concierge to work for a modern development of circa 500+ residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day-to-day operations of the Development.
Key Responsibilities- Meet and greet the residents and answer enquiries by telephone.
- Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- Ensure that the highest levels of customer care and service are maintained at all times.
- Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty.
- Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Assist the House Manager/Directors with any other reasonable duties as requested.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.
- Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment.
- Live no further than a 45 minute commute door to door from Finsbury Park.
- Have good IT skills, including the use of tablets, laptops, building management software, email and Microsoft Word packages.
- Have excellent written and verbal English language skills.
- Be articulate, well spoken and a good communicator.
- Be able to problem solve and remain calm under pressure.
- Have excellent personal presentation.
- Be positive, naturally helpful, and a proactive deliverer of 5 star customer service.
Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application.
Day Concierge DCHSP employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge DCHSP
✨Tip Number 1
First things first, make sure you know the ins and outs of the Day Concierge role. Brush up on your customer service skills and be ready to showcase how you can provide that 5-star experience. We want to see you shine in the interview!
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions like handling complaints or ensuring security. This will help you feel more confident when it’s your turn to impress the hiring team.
✨Tip Number 3
Don’t forget to highlight your tech skills! Since this role involves using modern software, be prepared to discuss your experience with tablets, building management software, and any other relevant tech. We love seeing candidates who are tech-savvy!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who can bring their unique flair to our team. Let’s get you that Day Concierge position!
We think you need these skills to ace Day Concierge DCHSP
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a Day Concierge or in a similar role. We want to see how your skills align with our needs, so don’t hold back on sharing specific examples of your customer service excellence!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and sprinkle in relevant keywords that match what we’re looking for. This helps us see you as a perfect fit for our team!
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application. Show us that you can be both courteous and approachable, just like the Day Concierge we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Thomas Webb Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Day Concierge. Familiarise yourself with the key tasks mentioned in the job description, like managing security and providing top-notch customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled complaints or made someone's day better. This will highlight your ability to maintain high standards of care.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly, whether in uniform or a suit. This not only shows respect for the interviewers but also reflects the professional image expected in the role. A clean and polished appearance can set the tone for the rest of the interview.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as dealing with difficult residents or managing security issues. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the challenges of the job.
