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- Tasks: Welcome residents, manage security, and assist with inquiries in a luxury residential building.
- Company: Prestigious residential building in the heart of St Pauls.
- Benefits: Competitive pay, flexible shifts, and a vibrant work environment.
- Why this job: Join a dynamic team and provide top-notch service to high-end residents.
- Qualifications: 1 year experience in concierge or luxury hospitality, excellent communication skills.
- Other info: Opportunity to work independently in a prestigious setting with a friendly atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Position: Night Concierge (residential building)
Location: St Pauls
Hours/shift pattern: 4 nights on, 4 nights off 19:00 - 07:00
Thomas Webb is currently recruiting for a professional Night Concierge to work at a prestigious residential building in the heart of the city, St Pauls. The residential building comprises circa 100 apartments, across 1 block, with a secure underground car park, landscaped gardens and gym for residents' use only. Apartments range from £750k - £2m and so the service standards for the Night Concierge is 5 star!
Key Responsibilities- Providing a warm, professional welcome to residents and their guests.
- Managing access to the premises, ensuring safety and security protocols are upheld.
- Monitoring CCTV and conducting regular security checks.
- Managing the security of keys including issuing, tracking, retrieving and recording all key activity.
- Handling mail and package deliveries with discretion and efficiency, including accurate record keeping.
- Assisting residents with inquiries, service requests, and any immediate needs.
- Maintaining a detailed log of incidents, activities and communications during the shift.
- Liaising with contractors regarding maintenance and repair works in communal areas.
- Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building.
- Right to work in the UK.
- A minimum of 1 year current experience in a concierge role within a luxury hotel or residential setting.
- Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds.
- Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records.
- Good IT skills, with the ability to work confidently with email, Microsoft Office packages and building management systems.
- Exceptional customer service skills and the ability to maintain a professional demeanour under pressure.
- Excellent interpersonal and relationship building skills.
- A keen eye for detail and a proactive approach to problem-solving.
- Ability to work independently with minimal supervision.
- Outgoing, confident, friendly, approachable and chatty personality.
Please note that any applications that do not meet the candidate specification for this Night Concierge role will not be considered. To apply for this Night Concierge position please submit your CV and covering letter, detailing your suitability for the role.
Night Concierge RH in City of London employer: Thomas Webb Recruitment
Contact Detail:
Thomas Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge RH in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of the company. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes their service stand out and think about how your experience aligns with their expectations. This will help you shine when it comes to discussing your suitability for the Night Concierge role.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with residents from various backgrounds, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Night Concierge RH in City of London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in concierge roles, especially in luxury settings. We want to see how you've provided top-notch service and managed security protocols in the past!
Nail That Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Night Concierge role. Be personable and let your personality come through – we love a friendly vibe!
Be Detail-Oriented: Since this role requires excellent written communication skills, pay attention to detail in your application. Make sure there are no typos or errors, and keep your records clear and concise. We appreciate a meticulous approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Thomas Webb Recruitment
✨Know the Building Inside Out
Before your interview, take some time to research the residential building and its amenities. Familiarise yourself with the layout, services offered, and any unique features. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for residents or guests. This is crucial for a Night Concierge role, so be ready to discuss how you handle inquiries and requests with professionalism.
✨Demonstrate Your Attention to Detail
Since the role requires maintaining logs and managing keys, be prepared to discuss how you ensure accuracy and attention to detail in your work. You might want to share specific instances where your keen eye for detail helped prevent issues or improved service quality.
✨Practice Your Communication Skills
Given the diverse backgrounds of residents, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You could even role-play common scenarios you might encounter as a Night Concierge to boost your confidence in handling various situations.
