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- Tasks: Welcome residents and guests, manage requests, and provide personalised service.
- Company: Join Thomas Webb Recruitment, a top consultancy for luxury residential staffing in London.
- Benefits: Enjoy a competitive salary of £32,000 and work in a prestigious environment.
- Other info: Shifts are 12 hours, from 7am to 7pm, on a Pitman rota.
- Why this job: Be part of an elite team delivering exceptional service to ultra-high-net-worth residents.
- Qualifications: Must have 2 years in luxury concierge or guest services; immaculate presentation required.
The predicted salary is between 28000 - 36000 £ per year.
Job Title:Day Concierge
Location:Nine Elms, South West London
Hours:42 hours per week (12-hour shifts, 7am7pm, Pitman rota)
Salary:£32,000 per annum
Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments. We are currently seeking an experienced and impeccably presented Day Concierge to join a landmark super prime residence in Battersea.
This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests.
Key Responsibilities:
- Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guests
- Take full ownership of resident needs and requests, providing highly personalised service at every opportunity
- Act as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-face
- Provide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainment
- Coordinate luxury lifestyle requests such as private catering, tickets, or bespoke services
- Conduct routine building patrols, reporting health, safety, or maintenance issues promptly
- Maintain accurate records across all areas of service including parcel management, visitor logs, and key access control
- Operate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requests
- Ensure amenity spaces are consistently clean, well presented, and prepared for resident use
- Support with resident move-ins/outs and facilitate smooth transitions for new arrivals
- Maintain a pristine front-of-house presence at all times, including assistance with events and show rounds
- Proactively resolve service issues before escalation, contributing to a calm and professional environment
Candidate Requirements:
- Minimum 2 years experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, exclusive private club, or super prime residential setting
- Immaculate personal presentation and excellent command of spoken and written English
- Confident communicator with the ability to build trust and rapport with discerning residents
- Proactive, calm under pressure, and meticulous in attention to detail
- Discreet and professional at all times, with a strong understanding of privacy and confidentiality
- Capable of managing multiple priorities while maintaining a high standard of service
- Mandarin or other additional language skills are welcomed but not essential
- Eligible to work in the UK
Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.
STSM1_UKTJ
Day Concierge employer: Thomas Webb Recruitment Limited
Contact Detail:
Thomas Webb Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the luxury concierge industry. Research the latest trends in high-end service and understand what ultra-high-net-worth residents expect from their concierge. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with others who work in similar roles. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of specific examples from your past experience where you successfully handled challenging requests or resolved issues for clients, showcasing your problem-solving skills.
✨Tip Number 4
Demonstrate your understanding of the local area. Be ready to discuss popular restaurants, entertainment options, and wellness services in Vauxhall. Showing that you can provide tailored recommendations will highlight your suitability for the role.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury concierge or front-of-house roles. Emphasise your skills in customer service, communication, and any specific systems you've used that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you went above and beyond for clients, and how you can bring that same dedication to the Day Concierge role.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, ability to manage multiple priorities, and maintaining professionalism under pressure. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Thomas Webb Recruitment Limited
✨Dress to Impress
As a Day Concierge, your personal presentation is crucial. Make sure to dress smartly and professionally for the interview, reflecting the high standards expected in luxury settings.
✨Showcase Your Experience
Prepare to discuss your previous roles in luxury concierge or front-of-house positions. Highlight specific examples where you provided exceptional service or resolved issues effectively.
✨Demonstrate Communication Skills
Since the role requires building trust with residents, practice articulating your thoughts clearly. Be ready to showcase your ability to communicate confidently and engage with different personalities.
✨Research the Company
Familiarise yourself with Thomas Webb Recruitment and the specific residential development in Vauxhall. Understanding their values and the type of clientele they serve will help you tailor your responses during the interview.