At a Glance
- Tasks: Assist customers with parts inquiries and ensure stock accuracy in a busy environment.
- Company: Join Thomas Sherriff, a leader in agricultural and construction equipment.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and 30 days holiday.
- Other info: Great opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a team that delivers outstanding customer service and supports the workshop.
- Qualifications: Customer service skills and a passion for agricultural equipment are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Thomas Sherriff are looking to recruit a new parts advisor at our busy Jedburgh outlet. Our Parts Advisor’s report to the depot Parts Manager and play a central part in our mission to provide excellent customer experiences. Our parts department is a busy place, from serving customers both in person and on the phone to ensuring our stock is correct. Excellent customer service is a must; we expect all our customers to get the same outstanding levels of customer service.
In addition to customer-facing duties, this role will also spend time supporting the set out of the retail store and conducting stock takes. Our Parts Advisers support the workshop and ensure that the correct parts are available when jobs are undertaken, working with our colleagues to identify parts, pick parts from stock and/or order parts as required. Experience in an agricultural, construction or garden equipment parts department is preferred but not essential. You will develop an excellent working knowledge of our products John Deere, Kuhn, Kramer to name a few and use the tools provided to be able to answer the customer's queries.
Essential duties include:
- Promotes and sells parts and/or services to meet customer needs both face to face and over the phone
- Supplies Service Technicians with parts as required
- Identifies parts through a variety of catalogue systems to provide quotations for a range of agricultural equipment
- Assists with preparing and maintaining merchandise display within the showroom
- Verifies receipt of incoming shipments
- Follows up on shortages and accelerates issues by reporting to the Parts Manager
- Executes sales parts marketing plans and shares ideas for future campaigns
- Executes telemarketing sales operations
- Maintains control of inventory management, invoicing and other administrative tasks
- Assists in keeping parts inventory clean, orderly and well organised
- Processing payment transactions
- Hydraulic hose identification and manufacture
Person Specification:
- Competent knowledge of agricultural equipment and the farming industry preferred
- Ability to use standard computer applications and internet functions
- Excellent customer relationship skills
- Familiar with franchises and competitive products
- Ability to work in a team environment
- Ability to work extended hours and weekends
- Passion and drive for exceeding targets
Benefits:
- Competitive Salary
- Pension Scheme
- Health Benefit Scheme
- 30 days Holiday and additional Holiday Purchase Scheme
- Employee Discount
- On-site Parking
Parts Advisor - Jedburgh employer: THOMAS SHERRIFF AND COMPANY LIMITED
At Thomas Sherriff, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Jedburgh outlet where teamwork and customer service excellence are at the forefront. Our employees enjoy competitive salaries, a comprehensive health benefits scheme, and generous holiday allowances, alongside opportunities for personal growth and development within the agricultural and construction equipment sector. Join us to be part of a dedicated team that values your contributions and supports your career aspirations in a dynamic environment.
Contact Details:
THOMAS SHERRIFF AND COMPANY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Jedburgh
✨Tip Number 1
Get to know the company inside out! Research Thomas Sherriff and their products like John Deere and Kuhn. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent experiences, think of scenarios where you can demonstrate your ability to handle queries and complaints effectively. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work as a Parts Advisor at Thomas Sherriff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Parts Advisor - Jedburgh
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone.
Know Your Stuff:Familiarise yourself with the products we deal with, like John Deere and Kuhn. Mention any relevant experience you have with agricultural or construction equipment, as it’ll show us you're ready to hit the ground running.
Be Organised:Since you'll be handling stock and inventory, let us know about your organisational skills. Share examples of how you've kept things tidy and efficient in previous roles – it’ll make a great impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THOMAS SHERRIFF AND COMPANY LIMITED
✨Know Your Products
Familiarise yourself with the key products mentioned in the job description, like John Deere and Kuhn. Being able to discuss these brands confidently will show your enthusiasm and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Parts Advisor role.
✨Showcase Teamwork Skills
Since this role involves working closely with colleagues, be ready to share experiences that highlight your ability to work in a team. Discuss how you’ve collaborated with others to achieve common goals or solve problems.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills, especially related to parts identification and inventory management. Brush up on any relevant systems or processes you might encounter in the role.
