At a Glance
- Tasks: Manage parts department, serve customers, and ensure stock accuracy.
- Company: Join Thomas Sherriff, a leader in agricultural and turf equipment.
- Benefits: Enjoy competitive salary, pension scheme, health benefits, and 30 days holiday.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team delivering excellent customer experiences.
- Qualifications: Experience in parts management preferred but not essential; strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Thomas Sherriff are looking to recruit a Parts Manager at our busy Hexham outlet. Our Parts Managers report to the Outlet Manager and play a central part in our mission to provide excellent customer experiences. Our parts department is a busy place, from serving customers both in person and on the phone to ensuring our stock is correct. Excellent customer service is a must; we expect all our customers to get the same outstanding levels of customer service. In addition to customer-facing duties, this role will also spend time supporting the set out of the retail store and conducting stock takes. Experience in an agricultural, automotive, construction or garden equipment parts department is preferred but not essential. You will develop an excellent working knowledge of our products such as John Deere, Kuhn, and Kramer, and use the tools provided to answer the customer's queries.
Job Description:
- Allocates tasks to parts employees, based on their expertise and skills.
- Promotes and sells parts and/or services to meet customer needs both face to face and over the phone.
- Ensures that everyone knows and understands the department’s mission, tasks and responsibilities.
- Monitors parts sales on a monthly basis to ensure achievement of budgeted sales and profit goals.
- Participates in the development and execution of the Parts Marketing Plan.
- Executes parts processes, guidelines and policies consistently (i.e. ordering, receiving, inventory, selling, return and marketing).
- Ensures strong adherence to the JD RPM system.
- Utilises Expert Connect system for all customer communications.
- Maintains good discipline and organisation of the parts department and its surroundings, ensuring that everything is organized, clean and safe.
- Submits parts return claims within the required timeframe to receive maximum credits allowed.
- Assists with the development and training of parts personnel and completes performance reviews of parts staff.
- Assists with counter sales to support customer needs.
- Responsible for sales via JD Place, ensuring the showroom is organized to increase sales.
- Creates and maintains an attractive and rewarding display for the most popular parts.
- Contributes to recruiting, staffing and developing the outlet parts employees.
Person Specification:
- Competent knowledge of agricultural equipment and the farming industry preferred.
- Ability to use standard computer applications and internet functions.
- Excellent customer relationship skills.
- Familiar with franchises and competitive products.
- Ability to work in a team environment.
- Ability to work extended hours and weekends.
- Passion and drive for exceeding targets.
Benefits:
- Competitive Salary.
- Pension Scheme.
- Health Benefit Scheme.
- 30 days Holiday and additional Holiday Purchase Scheme.
- Employee Discount.
- On-site Parking.
Parts Manager - Hexham employer: THOMAS SHERRIFF AND COMPANY LIMITED
At Thomas Sherriff, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Hexham outlet where teamwork and customer service are at the heart of everything we do. Our Parts Managers enjoy competitive salaries, a comprehensive benefits package including a pension scheme and health benefits, as well as opportunities for personal and professional growth within the agricultural sector. Join us to be part of a dedicated team that values excellence and fosters a supportive environment for all employees.
Contact Details:
THOMAS SHERRIFF AND COMPANY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Manager - Hexham
✨Tip Number 1
Get to know the company inside out! Research Thomas Sherriff and their products like John Deere and Kuhn. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent customer experiences, think of examples from your past where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with people in the agricultural and parts industry on LinkedIn. You never know who might have a lead or can give you insider tips about the job at Thomas Sherriff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Thomas Sherriff.
We think you need these skills to ace Parts Manager - Hexham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, whether it’s face-to-face or over the phone. Remember, excellent customer service is at the heart of what we do!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Parts Manager role. Mention specific skills and experiences that relate to agricultural equipment and parts management, as this will make you stand out to us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your skills and experiences – it makes our job easier!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at THOMAS SHERRIFF AND COMPANY LIMITED
✨Know Your Products
Familiarise yourself with the key products mentioned in the job description, like John Deere and Kuhn. Being able to discuss these brands and their parts will show your enthusiasm and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Parts Manager position.
✨Showcase Teamwork Skills
Since this role involves working closely with others, be ready to discuss your experience in team environments. Highlight any instances where you successfully collaborated with colleagues to achieve a common goal.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills align with the responsibilities listed. This includes everything from managing stock to executing marketing plans, so think about relevant experiences you can share.
