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- Tasks: Support the Ag Service Manager and provide top-notch customer service in a busy office.
- Company: Join Thomas Sherriff & Co Ltd, a leading agricultural machinery dealership.
- Benefits: Enjoy a competitive salary, health benefits, and 30 days holiday with training support.
- Other info: Great career growth opportunities and staff discounts available.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Proficient in Microsoft Office and possess strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Thomas Sherriff & Co Ltd are a leading Agricultural and Turf machinery dealership, covering Teesside, Northumberland, Lothian and Scottish Borders with many leading franchises including John Deere. Our growth success has led to the point of requiring a full-time Service Administrator for our busy Haddington Ag Outlet.
The main role of the position will be to provide support for the Ag Service Manager within a busy office. First-class customer service skills are required, as well as being proficient in the use of Microsoft programs including Excel and Word. Daily duties will include:
- Being the first point of contact in the workshop
- Creating job cards on our scheduler system
- Processing warranty claims
- Invoicing completed jobs
The role will suit someone who is highly organised with the ability to work as an individual as well as being part of a big team.
Essential Duties- Receives and directs internal and external customer enquiries for the service department
- Checks job cards before invoicing to end customers
- Populates Workshop Scheduler to ensure technicians have jobs on their handheld device
- Responsible for inputting technicians' time each morning
- Maintains service department filing, records and department information
- Opens job cards as directed by the Outlet Service Manager and maintains control until they are closed and invoiced
- Maintains customer care process and manages job completion in Service Admin Portal
- Processes warranty claims and/or product improvement claims including the invoicing of charges, submission and follow-up
- Keeps customer and machine information up to date in Dealer Business System
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Understands the service software in the dealer business system and Deere warranty system
- Advanced written communication skills in local language as well as in English
- Ability to create, analyse and interpret reports
- Organisational skills with attention to detail
- Competitive Salary
- Salary Exchange Pension Scheme
- Health Benefit Scheme
- 30 days holiday, option to purchase up to 5 days extra
- Full and ongoing training and support
- Long Service Cash Award
- Staff Discounts
Service Administrator - Haddington Ag employer: THOMAS SHERRIFF AND COMPANY LIMITED
Contact Detail:
THOMAS SHERRIFF AND COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Haddington Ag
✨Tip Number 1
Get to know the company! Research Thomas Sherriff & Co Ltd and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role requires first-class customer service, think of examples from your past experiences where you've excelled in this area. Be ready to share these during your interview.
✨Tip Number 3
Brush up on your Microsoft Office skills! Make sure you're comfortable with Excel and Word, as these are essential for the role. You might even want to prepare a quick demo of your skills if asked.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Haddington Ag.
We think you need these skills to ace Service Administrator - Haddington Ag
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing first-class support!
Be Proficient with Microsoft Programs: Since you'll be using Excel and Word daily, it's essential to mention your proficiency with these tools. Share any specific examples of how you've used them effectively in previous roles.
Organisational Skills are Key: This position requires someone who is highly organised. In your application, give us a glimpse into how you manage your time and tasks, especially when juggling multiple responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at THOMAS SHERRIFF AND COMPANY LIMITED
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Administrator. Brush up on your knowledge of Microsoft Office, especially Excel and Word, as well as any relevant service software. Being able to discuss how you’ve used these tools in past roles will show you’re ready for the job.
✨Customer Service is Key
Since first-class customer service skills are essential, think of examples from your previous experience where you’ve excelled in this area. Be prepared to share specific situations where you’ve handled customer enquiries or resolved issues effectively.
✨Organisational Skills Matter
This role requires a high level of organisation. Prepare to discuss how you manage your time and tasks, especially in a busy environment. You might want to mention any systems or methods you use to stay organised, like prioritising tasks or using scheduling tools.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the Service Administrator position. It’s a great way to demonstrate your enthusiasm!