At a Glance
- Tasks: Support the Ag Service Manager and provide top-notch customer service in a busy office.
- Company: Join Thomas Sherriff & Co Ltd, a leading agricultural machinery dealership.
- Benefits: Enjoy a competitive salary, health benefits, and 30 days holiday with training support.
- Other info: Great career growth opportunities and staff discounts available.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Proficient in Microsoft Office and possess strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Thomas Sherriff & Co Ltd are a leading Agricultural and Turf machinery dealership, covering Teesside, Northumberland, Lothian and Scottish Borders with many leading franchises including John Deere. Our growth success has led to the point of requiring a full-time Service Administrator for our busy Haddington Ag Outlet.
The main role of the position will be to provide support for the Ag Service Manager within a busy office. First-class customer service skills are required, as well as being proficient in the use of Microsoft programs including Excel and Word. Daily duties will include:
- Being the first point of contact in the workshop
- Creating job cards on our scheduler system
- Processing warranty claims
- Invoicing completed jobs
The role will suit someone who is highly organised with the ability to work as an individual as well as being part of a big team.
Essential Duties- Receives and directs internal and external customer enquiries for the service department
- Checks job cards before invoicing to end customers
- Populates Workshop Scheduler to ensure technicians have jobs on their handheld device
- Responsible for inputting technicians' time each morning
- Maintains service department filing, records and department information
- Opens job cards as directed by the Outlet Service Manager and maintains control until they are closed and invoiced
- Maintains customer care process and manages job completion in Service Admin Portal
- Processes warranty claims and/or product improvement claims including the invoicing of charges, submission and follow-up
- Keeps customer and machine information up to date in Dealer Business System
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Understands the service software in the dealer business system and Deere warranty system
- Advanced written communication skills in local language as well as in English
- Ability to create, analyse and interpret reports
- Organisational skills with attention to detail
- Competitive Salary
- Salary Exchange Pension Scheme
- Health Benefit Scheme
- 30 days holiday, option to purchase up to 5 days extra
- Full and ongoing training and support
- Long Service Cash Award
- Staff Discounts
Service Administrator - Haddington Ag employer: THOMAS SHERRIFF AND COMPANY LIMITED
At Thomas Sherriff & Co Ltd, we pride ourselves on being a top employer in the agricultural machinery sector, offering a dynamic work environment at our Haddington Ag Outlet. Our commitment to employee growth is reflected in our comprehensive training programmes and competitive benefits, including a salary exchange pension scheme and health benefits. Join us for a rewarding career where your contributions are valued, and enjoy a supportive team culture that fosters both individual and collective success.
Contact Details:
THOMAS SHERRIFF AND COMPANY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Haddington Ag
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like THOMAS SHERRIFF AND COMPANY LIMITED often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Service Administrator - Haddington Ag
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what THOMAS SHERRIFF AND COMPANY LIMITED does. This can really set you apart from other candidates.
How to prepare for a job interview at THOMAS SHERRIFF AND COMPANY LIMITED
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with THOMAS SHERRIFF AND COMPANY LIMITED will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at THOMAS SHERRIFF AND COMPANY LIMITED.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with THOMAS SHERRIFF AND COMPANY LIMITED.
