Technical Product Specialist - Reuters Imagen

We are seeking a Technical Product Specialist to serve as a technical liaison between our company and potential customers, focusing on the technical aspects of our products and services to drive adoption and sales. Reuters Imagen is a leader in Media Asset Management, serving the world's top brands. We develop sophisticated software systems that automate the processing of vast quantities of Digital Video, Television, and Still Imagery into various formats. Our solutions make these extensive archives easily searchable, accessible online, and monetizable. As part of the Thomson Reuters organization, we are experiencing substantial growth, making this an ideal time to join our team. We offer the right candidate the chance to thrive within our company and make substantial, valuable contributions to our product development.

This Technical Product Specialist is responsible for demonstrating how our solutions can meet customer needs, providing technical expertise during the sales process, and ensuring a smooth transition to other departments for post-sale implementation.

As a Technical Product Specialist at Reuters Imagen, you will:

• Provide technical consultation in a sales engineering capacity, including customer demonstrations, and advice on functionality and integration.
• Draft detailed technical responses to support sales proposal and SOW development. This includes but is not limited to narrative descriptions outlining the technical response, conceptual and detailed drawings and RFP responses.
• Architect and present tailored solutions that align with potential customers' unique requirements and objectives.
• Conduct performance capability assessments and service level feasibility analyses to ensure proposed solutions meet customer needs.
• Participate in internal hand off meetings, perform operational readiness reviews and as needed attend external client kick off meetings to ensure smooth transition to post-sale implementation.
• Provide availability to DevOps throughout deployment lifecycle to clarify any originally intended development.
• Provide input on product roadmaps based on customer feedback and market trends.

To be our Technical Product Specialist, you will likely:

• 2+ years of relevant experience in digital, video, or media workflow software sales or service environments, preferably in news, entertainment, or sports industries.
• Proficiency in tools and protocols such as REST/JSON based APIs, FTP, MySQL/databases, and live-video streaming.
• Knowledge of NewsML-G2 XML standard, JSON formats, and media-focused CMS platforms.
• Experience with asset management best practices and common platforms (e.g., Dalet, Vidispine, Mimir, Iconik, etc.).
• Familiarity with web development technologies, including HTML, PHP, CSS, and cloud services (e.g., Azure and AWS).
• Understanding of video, image, and audio formats, types, properties, and use.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Project and time management skills.
• Ability to work in a fast-paced sales environment, flexible and able to handle unexpected events and shift directions when needed.
• Recommended CRM, PM and task management platform experience: Salesforce CRM, Azure DevOps, Monday.com.

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us: Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.