At a Glance
- Tasks: Support clients and manage service requests while ensuring top-notch service levels.
- Company: Established software and consultancy business with a focus on client satisfaction.
- Benefits: Gain valuable experience in account management and client liaison.
- Other info: Ideal for organised individuals looking to thrive in a dynamic team.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Strong communication skills and experience with clients are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are working with an established software and consultancy business seeking a professional, organised Junior Account Manager/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels.
You will act as a key client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements.
Key Responsibilities- Act as first point of contact for client service requests, enhancements and changes.
- Manage change requests within agreed costs, timelines and SLAs.
- Draft and maintain Service Review documentation.
- Work with internal teams to support client service and identify opportunities.
- Experience dealing with internal and external clients.
- Confident communicator with strong active listening, written and verbal skills.
- Highly organised, tidy and able to work to deadlines.
- Analytical, quick to learn and comfortable handling confidential information.
- Good working knowledge of Microsoft Office, including Word, Excel and Project.
- Three good A Levels, ideally including Mathematics.
- Experience communicating with stakeholders at different levels within a financial organisation.
- General IT literacy, including Internet usage and Microsoft Outlook.
- Knowledge of pensions, financial services or a regulated client environment.
Superb supportive opportunity for a client-focused, organised and commercially aware individual looking to build your career in account support, service management and client liaison.
Junior Account Manager/Service/Account Liaison employer: Thomas Ren Associates
Join a dynamic software and consultancy firm that prioritises employee development and fosters a collaborative work culture. As a Junior Account Manager, you will benefit from comprehensive training, mentorship opportunities, and a supportive environment that encourages professional growth while working in a vibrant location. With a focus on client satisfaction and teamwork, this role offers a meaningful career path for those looking to make a significant impact in account management.
