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- Tasks: Assist customers with debt management and provide top-notch service in a friendly team.
- Company: Join a growing energy supplier committed to sustainability and excellent service.
- Benefits: Enjoy career development, competitive salary, and a supportive team culture.
- Why this job: Make a real difference while helping customers manage their finances sustainably.
- Qualifications: Experience in debt collection and strong customer service skills required.
- Other info: Dynamic work environment with ongoing training and opportunities for growth.
Worcester
£28 - 33k DOE – permanent
9am – 5pm Monday – Friday
Are you looking to join a business committed to delivering excellent service while supporting a greener future? This is an opportunity to join a growing energy supplier in Worcester, working in a fast paced, friendly team. You will combine proactive debt management with day to day customer care.
Benefits:
- Career development and progression opportunities.
- Supportive, collaborative team culture.
- Competitive salary and benefits.
- Join a business committed to sustainability.
- Ongoing training and industry knowledge.
- Work for a team committed to service excellence.
The Role:
- Handle customer enquiries by phone, email and live chat.
- Manage overdue accounts and agree sustainable repayment plans.
- Reinstate failed Direct Debits and set up suitable payment schedules.
- Support with billing queries, refunds and account adjustments.
- Investigate disputes and resolve complaints professionally.
- Maintain accurate CRM records and follow regulatory requirements.
- Work collaboratively with colleagues to resolve complex cases.
- Share insight to help improve processes and service quality.
Person Requirements:
- Experience in debt collection, credit control or arrears management.
- Strong customer service background.
- Confident communicator with a supportive, empathetic approach.
- Able to manage sensitive conversations around money and vulnerability.
- Skilled at investigating issues and finding fair, practical solutions.
- Comfortable working with CRM and billing systems.
- Calm, organised and able to thrive in a busy environment.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Debt and Customer Service Advisor in Worcester employer: THOMAS Professional
Contact Detail:
THOMAS Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt and Customer Service Advisor in Worcester
✨Tip Number 1
Get to know the company before your interview! Research their values, especially their commitment to sustainability and customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive conversations, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky discussions about debt management.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved customer issues or managed debts. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Debt and Customer Service Advisor in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt collection and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining a company that values sustainability and excellent service. Let us know what makes you the perfect fit for our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer enquiries in a similar manner!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at THOMAS Professional
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt and Customer Service Advisor. Familiarise yourself with common debt management practices and customer service techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves sensitive conversations about money, practice how to communicate empathetically. Think of examples from your past experiences where you've handled difficult situations with care. This will demonstrate your ability to connect with customers on a personal level.
✨Prepare for Role-Play Scenarios
Expect to be put in real-life scenarios during the interview. Prepare by thinking through how you would handle various customer enquiries or complaints. Practising these responses can help you feel more at ease and showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, ongoing training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.