At a Glance
- Tasks: Lead onsite transport operations and manage a team of drivers for smooth delivery.
- Company: Join a leading national logistics organisation with a focus on customer relationships.
- Benefits: Earn up to £45,000, enjoy 25 days holiday, and no weekend shifts.
- Other info: Inclusive workplace committed to diversity and fair recruitment practices.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Experience in transport management and strong communication skills required.
The predicted salary is between 40000 - 45000 € per year.
We are currently working in partnership with a leading national logistics organisation who are looking to appoint a Transport Operations Manager to be based onsite with a key customer. This is a highly visible, customer-facing role where you will act as the operational lead on site, managing day-to-day transport activity.
The Role
As Transport Operations Manager, you will be responsible for overseeing onsite transport operations, managing a small team of drivers and an administrator, and ensuring the smooth delivery of goods via both internal and subcontracted fleets. This role is heavily focused on customer relationship management, requiring strong communication skills and the ability to manage issues in real-time while maintaining excellent service levels.
Transport Operations Manager Benefits
- Salary of up to £45,000 depending on experience
- Hours – Monday to Friday days, no weekends or bank holidays
- 25 days holiday + 8 bank holidays
- No weekend or shift work – day-based role only
- Holiday buy-back scheme (option to purchase up to 5 additional days)
- Salary sacrifice car scheme
- Cycle to work scheme
- Stable, long-term opportunity with a leading logistics organisation
Duties and Responsibilities
- Act as the onsite representative for the logistics provider, maintaining a professional and customer-focused presence at all times
- Build and maintain strong, long-term relationships with the onsite customer and wider transport teams
- Manage and oversee a small team of internal drivers, providing daily support, guidance, and communication
- Act as the key point of contact for drivers throughout the day, ensuring clarity on routes, loads, and expectations
- Manage an onsite Supervisor and Logistics Coordinator, supporting daily operational activities
- Oversee and coordinate subcontractor transport providers, ensuring timely arrivals and departures, compliance with delivery requirements and accurate and complete documentation
- Proactively manage and resolve any delivery or operational issues, ensuring minimal disruption to service
- Handle all transport-related documentation, ensuring accuracy and compliance both pre- and post-delivery
- Liaise with central planning teams (based at head office) to ensure alignment with operational execution
- Continuously look for ways to improve service levels, efficiency, and customer satisfaction
Experience & Skills Required
- Previous experience of working in a Senior Transport Operations / Transport Management role
- Strong experience of managing drivers and subcontracted logistics providers
- Proven ability to build and maintain strong customer relationships in a fast-paced environment
- Experience working within a logistics, distribution, or supply chain environment
- Excellent communication and problem-solving skills
- Ability to manage multiple priorities and respond effectively to operational challenges
- Strong attention to detail, particularly with transport documentation and compliance
- Confident working in a highly visible, customer-facing role
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
Transport Operations Manager employer: THOMAS Professional
Join a leading national logistics organisation as a Transport Operations Manager in Cardiff, where you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous holiday allowance, and no weekend shifts, this role offers a stable and rewarding opportunity to develop your career while fostering strong customer relationships in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Transport Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to transport operations. Think about scenarios where you've successfully managed teams or resolved issues, and be ready to share those stories. Confidence is key!
✨Tip Number 3
Showcase your customer relationship skills during interviews. This role is all about maintaining strong connections, so be sure to highlight your experience in building and nurturing client relationships. We want to see that you can keep customers happy!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Transport Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Transport Operations Manager role. Highlight your experience in managing transport operations and building customer relationships, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to showcase your communication and problem-solving skills in your application. Use specific examples from your past roles to demonstrate how you've successfully managed teams and resolved operational challenges.
Keep It Professional:Since this is a customer-facing role, ensure your application reflects professionalism. Use clear language and maintain a positive tone throughout your CV and cover letter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at THOMAS Professional
✨Know Your Logistics Inside Out
Before the interview, brush up on your knowledge of logistics and transport operations. Familiarise yourself with key terms and concepts relevant to the role, such as fleet management, compliance, and customer relationship management. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Your Leadership Skills
As a Transport Operations Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Think about specific challenges you've faced and how you resolved them while maintaining team morale and service levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to demonstrate how you'd handle operational issues or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Communication Skills
Since this role is heavily customer-facing, highlight your communication skills during the interview. Be ready to discuss how you've built and maintained strong relationships with clients in previous roles. Consider sharing specific examples of how effective communication has led to improved service levels or resolved conflicts.
