Sales Manager in Newport

Reports To: Managing Director

Direct Reports: 5 x Valuers

Salary: £40,000-£60,000 (Dependant on experience)

Location: Shackleton House, Langstone Business Park, NP18 2LH

Position Type: Full-time, Permanent

Are you a proven sales leader who thrives on the energy of the deal? Can you transform a team of property professionals into an elite, high-performing sales unit? Ready to take total ownership of a fast-paced sales pipeline and drive an auction room to a crescendo?

Purpose of the Role:

The Sales Manager will lead, motivate, and develop a team of five Valuers to maximise instructions, auction entries, and revenue while maintaining exceptional customer service standards. This role balances strategic leadership, hands-on coaching, and high-performance sales management.

The ideal candidate will foster an accountable, activity-driven culture, empowering the team to manage existing client relationships proactively while relentlessly chasing new business opportunities.

Key Responsibilities:

• Team Leadership & Performance Management: Lead, mentor, and manage five Valuers; conduct impactful weekly 1-to-1s and regular team sales meetings. Cultivate a high-performance, collaborative culture through continuous coaching on sales techniques, negotiation, and client management. Set clear objectives, monitor individual/team KPIs using CRM systems, and implement structured development plans for underperforming staff. Oversee the recruitment, onboarding, and ongoing professional development of new team members.
• Sales Operations & Auction Administration: Oversee and complete the viewing schedule prior to catalogue launches and establish bidding increments before going live. Act as the "conductor" for live auctions, driving energy and momentum as the bidding builds to a crescendo. Provide occasional assistance with property appraisals during peak times or staff absences.
• Business Development & Pipeline Management: Drive the team to actively prospect estate agents, solicitors, investors, developers, and local market contacts to generate high-value referrals. Personally spearhead high-value account development and support the team during major client pitches. Maintain absolute transparency over the entire sales pipeline—from initial enquiry and valuation to pending instructions and auction entries.
• Cross-Functional Collaboration & Strategy: Partner closely with the Operations team to align sales activity with capacity, manage client expectations, and meet strict auction deadlines.

Key Performance Indicators (KPIs):

• Auction instructions secured, total auction entries, revenue achieved, gross profit, average fee size, and conversion rates.
• Volume of business development meetings, completed valuations, prospecting activity, and CRM data compliance.
• Staff retention, engagement scores, and the successful delivery of individual development plans.

Candidate Profile:

Skills & Experience

Essential Criteria:

• Proven track record of managing and scaling a high-performing sales team.
• Strong ability to train team members in negotiation, closing, and modern sales methodologies.
• Commercially astute with experience using CRM data to monitor activity (calls, conversions, pipeline) and drive performance.
• Exceptional negotiation, relationship-building, and interpersonal skills.

Desirable Criteria:

• Background in Property Auctions, Estate Agency, or Property Valuation.
• Deep understanding of the property investment market and auction processes.

Personal Attributes:

• A resilient leader who leads by example and holds teams accountable with respect.
• Proactive, highly organised, and thrives under the pressure of a fast-paced auction cycle.
• Passionate about people development and continuous process improvement.

Decision-Making Authority:

• Authorised to allocate sales territories and accounts.
• Autonomy over day-to-day sales activities and team performance management.
• Authority to recommend pricing (within guidelines) and initiate recruitment/disciplinary actions.
• Direct line to escalate strategic commercial decisions to the Managing Director.

What Success Looks Like: The First 12 Months:

• Establish a highly motivated, accountable valuation team with crystal-clear performance expectations.
• Noticeably improve the lead-to-auction instruction conversion rate across the board.
• Standardize proactive business development activity, ensuring consistent outreach to introducers and repeat clients.
• Successfully assume ownership of day-to-day sales functions, freeing up the Managing Director to focus purely on strategic business growth.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.

As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position. THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.