At a Glance
- Tasks: Provide top-notch customer service and manage claims for the Dutch market.
- Company: Join a global leader in insurance administration with a diverse team.
- Benefits: Enjoy hybrid working, bonuses, private healthcare, and 25 days annual leave.
- Other info: Inclusive culture with excellent career development opportunities and social events.
- Why this job: Utilise your Dutch skills in a supportive, multicultural environment that values growth.
- Qualifications: Fluent in Dutch and English, with strong problem-solving and customer service skills.
The predicted salary is between 27000 - 27000 £ per year.
Location: Newport
Salary: £27,000
Language: Native Dutch speaking
Are you a native Dutch speaker looking to elevate your career within a global organisation? Do you pride yourself on providing world class service and solving complex problems? Are you ready to join a multicultural team where your language skills and professional growth are truly valued?
An international leader in insurance administration for the finance and leasing industry is seeking a Native Dutch Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.
Employee Benefits:
- Hybrid working
- Performance based bonus scheme, 5% matched pension, and Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare, Employee Assistance Programme, and Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee and a £1,000 refer a friend scheme
Role Purpose:
As a Customer Service Advisor, you will be the primary point of contact for the Dutch market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities:
- Customer Service Excellence: Provide high quality support to customers, brokers, and insurance companies in Dutch and English. Accurately record insurance information and manage incoming enquiries within agreed timeframes. Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria. Keep the internal diary system updated to ensure case transparency across the global team. Handle complaints and dissatisfaction professionally, following established regulatory policies.
- Claims Management: Investigate and assess claims by gathering necessary evidence and documentation. Determine types of loss, evaluate coverage, and set appropriate financial reserves. Coordinate equipment repairs or replacements with approved suppliers. Proactively notify customers of claim status and any potential delays. Identify opportunities for subrogation, contribution, and salvage recovery.
Skills, Knowledge and Experience:
- Native level fluency in Dutch and professional fluency in English (written and verbal)
- A genuine desire to assist clients and resolve complex queries
- Strong problem solving skills with the ability to analyse facts and make timely decisions
- Ability to prioritise a busy workload and meet Service Level Agreements
- Flexible approach to changing priorities and a collaborative team player
- Previous experience in customer service
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Specialist in Newport employer: THOMAS Professional
Join a dynamic and inclusive team in Newport, where your native Dutch language skills will be celebrated and your professional growth is a priority. With a strong focus on employee development, we offer hybrid working, competitive benefits including a performance-based bonus scheme, and a supportive work culture that values diversity and collaboration. This is an excellent opportunity to thrive in a global organisation that champions customer service excellence and fosters a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Service Specialist role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value diversity and inclusion. Think about how your skills in problem-solving and customer service can shine through during the chat.
✨Tip Number 3
Practice your Dutch and English! Since this role requires fluency in both languages, brush up on your language skills. You could even role-play common customer service scenarios with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Specialist in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Specialist. Highlight your experience in customer service and any relevant skills, especially your fluency in Dutch and English. We want to see how you can bring your unique flair to our multicultural team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you solve problems. Share specific examples that showcase your skills and make it clear why you’re the perfect fit for this role at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on. Share a story or two about how you've successfully resolved complex queries in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our future stars!
How to prepare for a job interview at THOMAS Professional
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and claims management, especially in the Dutch market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires native Dutch fluency, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both Dutch and English to showcase your bilingual abilities and ensure you're comfortable switching between languages.
✨Problem-Solving Scenarios
Expect to be asked about how you've handled difficult customer situations in the past. Prepare specific examples that highlight your problem-solving skills and ability to maintain professionalism under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
