At a Glance
- Tasks: Provide top-notch customer service and manage claims for the Dutch market.
- Company: Join a global leader in insurance administration with a diverse team.
- Benefits: Enjoy hybrid working, performance bonuses, and generous leave options.
- Other info: Inclusive culture with excellent career development and social events.
- Why this job: Elevate your career while using your Dutch language skills in a supportive environment.
- Qualifications: Fluent in Dutch and English, with strong problem-solving abilities.
The predicted salary is between 27000 - 27000 £ per year.
Location: Newport
Salary: £27,000
Language: Native Dutch speaking
Are you a native Dutch speaker looking to elevate your career within a global organisation? Do you pride yourself on providing world class service and solving complex problems? Are you ready to join a multicultural team where your language skills and professional growth are truly valued?
An international leader in insurance administration for the finance and leasing industry is seeking a Native Dutch Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.
Employee Benefits:
- Hybrid working
- Performance based bonus scheme
- 5% matched pension
- Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare
- Employee Assistance Programme
- Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee
- A £1,000 refer a friend scheme
Role Purpose:
As a Customer Service Advisor, you will be the primary point of contact for the Dutch market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities:
- Customer Service Excellence
- Provide high quality support to customers, brokers, and insurance companies in Dutch and English.
- Accurately record insurance information and manage incoming enquiries within agreed timeframes.
- Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria.
- Keep the internal diary system updated to ensure case transparency across the global team.
- Handle complaints and dissatisfaction professionally, following established regulatory policies.
- Claims Management
- Investigate and assess claims by gathering necessary evidence and documentation.
- Determine types of loss, evaluate coverage, and set appropriate financial reserves.
- Coordinate equipment repairs or replacements with approved suppliers.
- Proactively notify customers of claim status and any potential delays.
- Identify opportunities for subrogation, contribution, and salvage recovery.
Skills, Knowledge and Experience:
- Native level fluency in Dutch and professional fluency in English (written and verbal).
- A genuine desire to assist clients and resolve complex queries.
- Strong problem solving skills with the ability to analyse facts and make timely decisions.
- Ability to prioritise a busy workload and meet Service Level Agreements.
- Flexible approach to changing priorities and a collaborative team player.
- Previous experience in customer service.
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.
At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Advisor - Dutch Speaking in Newport employer: THOMAS Professional
Join a forward-thinking global organisation in Newport as a Customer Service Advisor, where your native Dutch language skills will be highly valued. Enjoy a supportive work culture that prioritises employee growth, offering hybrid working options, comprehensive benefits including private medical healthcare, and a performance-based bonus scheme. With a commitment to diversity and continuous development, this is an excellent opportunity to thrive in a multicultural team while delivering world-class service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Dutch Speaking in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Service Advisor role, especially if they work in similar industries. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Focus on showcasing your problem-solving skills and how you handle complex queries, as these are key in this job.
✨Tip Number 3
Don’t forget to highlight your language skills! As a native Dutch speaker, make sure to emphasise this in conversations and interviews. It’s a huge asset that sets you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining a forward-thinking global organisation like ours.
We think you need these skills to ace Customer Service Advisor - Dutch Speaking in Newport
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being a native Dutch speaker, make sure to highlight your language skills in your CV and cover letter. Use clear examples of how you've used your Dutch in previous roles, especially in customer service.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the job description! Highlight your customer service experience and problem-solving skills that align with what we’re looking for at StudySmarter.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone in your cover letter can help us see how you’d fit into our multicultural team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at THOMAS Professional
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and claims management, especially in the Dutch market. This will help you align your answers with what they’re looking for.
✨Show Off Your Language Skills
Since this role requires native Dutch speaking, practice answering common interview questions in both Dutch and English. Be ready to demonstrate your fluency and how you can effectively communicate with clients in both languages.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think of examples from your past experience where you successfully resolved customer issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
