At a Glance
- Tasks: Lead a dynamic team in managing daily logistics operations and ensuring customer satisfaction.
- Company: Join a rapidly growing 3PL provider with ambitious expansion plans.
- Benefits: Enjoy a competitive salary, 28 days holiday, and genuine career progression opportunities.
- Other info: Work in a stable environment with a focus on continuous improvement and operational growth.
- Why this job: Make a real impact in a visible management role while developing your leadership skills.
- Qualifications: Experience in logistics or operations management and strong customer relationship skills.
The predicted salary is between 45000 - 50000 £ per year.
We are currently working in partnership with a rapidly growing third-party logistics (3PL) and fulfilment provider who are looking to appoint a Logistics Operations Manager to oversee the day-to-day operation of a busy warehousing and fulfilment site. This is a highly visible, customer-facing management position where you will lead operational performance, manage a team of up to 30 employees and build long-term relationships with key customers. The business continues to grow year on year and offers genuine opportunities for career progression into senior leadership.
The Role
As Logistics Operations Manager, you will take responsibility for the day-to-day running of a busy fulfilment operation, ensuring customer orders are processed accurately, efficiently and delivered to exceptional service levels. Working closely with both customers and operational teams, you will be responsible for maintaining excellent customer relationships, resolving operational challenges and ensuring service expectations are consistently achieved, whilst identifying opportunities to improve efficiency and profitability.
Benefits
- Salary of £45,000 - £50,000
- Monday to Friday days (9.00am - 5:00pm)
- 28 days holiday including bank holidays
- Contributory Pension
- Genuine progression opportunities into senior leadership
- Stable, growing business with ambitious expansion plans
- Autonomous management position with real influence on business performance
Duties & Responsibilities
- Manage the day-to-day operation of a busy warehousing and fulfilment facility.
- Lead, motivate and develop a team of approximately 30 operational employees.
- Build and maintain strong long-term relationships with customers, acting as the primary operational contact.
- Manage customer expectations professionally, resolving delivery, stock and service issues whilst maintaining exceptional levels of customer satisfaction.
- Work closely with customers to understand operational requirements and provide effective logistics solutions.
- Coordinate warehouse, fulfilment and dispatch activities to ensure customer orders are processed accurately and delivered on time.
- Oversee stock control and inventory accuracy across the operation.
- Manage relationships with third-party logistics providers and transport partners.
- Negotiate delivery costs and commercial rates with logistics providers to achieve cost-effective solutions.
- Monitor operational performance through KPIs, identifying opportunities to improve efficiency, productivity and customer service.
- Ensure compliance with company procedures together with Health & Safety and operational best practice.
- Support continuous improvement initiatives across the business and contribute towards future operational growth.
Experience & Skills Required
- Previous experience working within an Operations Manager, Logistics Manager, Warehouse Operations Manager or Fulfilment Operations role.
- Strong background within logistics, warehousing, fulfilment or supply chain operations.
- Previous experience managing operational teams within a fast-paced environment.
- Excellent customer relationship management skills with the ability to build long-term partnerships.
- Experience managing customer expectations whilst resolving operational challenges professionally.
- Experience coordinating third-party logistics (3PL) providers and transport operations.
- Commercial awareness with experience negotiating delivery costs and logistics services.
- Excellent planning, organisational and problem-solving abilities.
- Strong communication skills with the confidence to work with customers at all levels.
- A proactive, customer-focused management style with a continuous improvement mindset.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
Logistics Operations Manager employer: THOMAS Professional
Join a dynamic and rapidly growing third-party logistics provider in South Wales, where you will play a pivotal role as a Logistics Operations Manager. With a strong focus on employee development, this company offers genuine opportunities for career progression into senior leadership roles, alongside a supportive work culture that values autonomy and innovation. Enjoy a competitive salary, generous holiday allowance, and the chance to make a real impact in a stable business with ambitious expansion plans.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like THOMAS Professional and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at THOMAS Professional!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like THOMAS Professional keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to THOMAS Professional:This is your chance to really connect with the team at THOMAS Professional. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at THOMAS Professional
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with THOMAS Professional.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show THOMAS Professional that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at THOMAS Professional. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
