At a Glance
- Tasks: Provide top-notch customer service and manage claims for the Danish market.
- Company: Join a global leader in insurance administration with a diverse team.
- Benefits: Enjoy competitive salary, performance bonuses, and generous leave options.
- Other info: Inclusive culture with excellent career development and social events.
- Why this job: Elevate your career while using your Danish language skills in a supportive environment.
- Qualifications: Fluent in Danish and English, with strong problem-solving abilities.
Location: Newport
Salary: £27,000
Language: Native Danish speaking
Are you a native Danish speaker looking to elevate your career within a global organisation? Do you pride yourself on providing world class service and solving complex problems? Are you ready to join a multicultural team where your language skills and professional growth are truly valued?
An international leader in insurance administration for the finance and leasing industry is seeking a Native Danish Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.
Employee Benefits:
- Performance based bonus scheme
- 5% matched pension
- Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare
- Employee Assistance Programme
- Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee
- A £1,000 refer a friend scheme
Role Purpose:
As a Customer Service Advisor, you will be the primary point of contact for the Danish market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities:
- Customer Service Excellence
- Provide high quality support to customers, brokers, and insurance companies in Danish and English.
- Accurately record insurance information and manage incoming enquiries within agreed timeframes.
- Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria.
- Keep the internal diary system updated to ensure case transparency across the global team.
- Handle complaints and dissatisfaction professionally, following established regulatory policies.
- Claims Management
- Investigate and assess claims by gathering necessary evidence and documentation.
- Determine types of loss, evaluate coverage, and set appropriate financial reserves.
- Coordinate equipment repairs or replacements with approved suppliers.
- Proactively notify customers of claim status and any potential delays.
- Identify opportunities for subrogation, contribution, and salvage recovery.
Skills, Knowledge and Experience:
- Language Skills: Native level fluency in Danish and professional fluency in English (written and verbal).
- Customer Focused: A genuine desire to assist clients and resolve complex queries.
- Analytical Thinking: Strong problem solving skills with the ability to analyse facts and make timely decisions.
- Organisational Prowess: Ability to prioritise a busy workload and meet Service Level Agreements.
- Adaptability: Flexible approach to changing priorities and a collaborative team player.
- Experience: Previous experience in claims handling or insurance is highly advantageous but not essential. Experience in formal complaint handling is a plus.
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Specialist employer: THOMAS Professional
Join a dynamic and inclusive team in Newport, where your native Danish language skills will be valued in a global insurance administration leader. With a strong focus on employee development, you will benefit from a comprehensive performance framework, generous leave policies, and a vibrant work culture that celebrates diversity and fosters professional growth. This is an excellent opportunity to thrive in a supportive environment while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Service Specialist role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Remember, they want to see how you handle tricky situations, so think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires native Danish and professional English, be ready to demonstrate your fluency during the interview. You could even prepare a short introduction about yourself in both languages to impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Specialist. Highlight your experience in customer service and any relevant skills, especially your fluency in Danish and English. We want to see how you can bring your unique talents to our multicultural team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing world-class service and how your problem-solving skills make you a perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:If you've got experience in claims handling or insurance, make sure to highlight that! Even if you don't, focus on any customer service roles where you've excelled at resolving complex queries. We value adaptability and a customer-centric approach, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be part of a process that values diversity and inclusion. Plus, we’re excited to see your application come through!
How to prepare for a job interview at THOMAS Professional
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and claims management, especially in the context of the Danish market. This will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Language Skills
As a native Danish speaker, highlight your language proficiency during the interview. Be prepared to switch between Danish and English if needed, and practice common customer service scenarios in both languages. This will show that you're comfortable communicating with diverse clients.
✨Problem-Solving Examples
Prepare specific examples from your past experiences where you've successfully resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company culture. Inquire about their training programmes, team dynamics, or how they support employee growth. This shows that you’re not just looking for any job, but are genuinely interested in contributing to their success.
