At a Glance
- Tasks: Provide top-notch customer service and manage claims for the Danish market.
- Company: Join a global leader in insurance administration with a diverse team.
- Benefits: Enjoy hybrid working, bonuses, private healthcare, and generous leave options.
- Other info: Inclusive culture with excellent growth opportunities and active social events.
- Why this job: Elevate your career while using your Danish skills in a supportive environment.
- Qualifications: Fluent in Danish and English, with strong problem-solving and customer service skills.
Location: Newport
Salary: £27,000
Language: Native Danish speaking
Are you a native Danish speaker looking to elevate your career within a global organisation? Do you pride yourself on providing world class service and solving complex problems? Are you ready to join a multicultural team where your language skills and professional growth are truly valued?
An international leader in insurance administration for the finance and leasing industry is seeking a Native Danish Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.
Employee Benefits:
- Hybrid working
- Performance based bonus scheme, 5% matched pension, and Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare, Employee Assistance Programme, and Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee and a £1,000 refer a friend scheme
Role Purpose:
As a Customer Service Advisor, you will be the primary point of contact for the Danish market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities:
- Customer Service Excellence
- Provide high quality support to customers, brokers, and insurance companies in Danish and English
- Accurately record insurance information and manage incoming enquiries within agreed timeframes
- Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria
- Keep the internal diary system updated to ensure case transparency across the global team
- Handle complaints and dissatisfaction professionally, following established regulatory policies
- Claims Management
- Investigate and assess claims by gathering necessary evidence and documentation
- Determine types of loss, evaluate coverage, and set appropriate financial reserves
- Coordinate equipment repairs or replacements with approved suppliers
- Proactively notify customers of claim status and any potential delays
- Identify opportunities for subrogation, contribution, and salvage recovery
Skills, Knowledge and Experience:
- Native level fluency in Danish and professional fluency in English (written and verbal)
- A genuine desire to assist clients and resolve complex queries
- Strong problem solving skills with the ability to analyse facts and make timely decisions
- Ability to prioritise a busy workload and meet Service Level Agreements
- Flexible approach to changing priorities and a collaborative team player
- Previous experience in customer service
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Advisor - Danish Speaking employer: THOMAS Professional
Join a dynamic and inclusive team as a Customer Service Advisor in Newport, where your Danish language skills will be highly valued in a global organisation. Enjoy a supportive work culture that prioritises employee growth with comprehensive development frameworks, hybrid working options, and a range of benefits including private medical healthcare and generous leave policies. This is an excellent opportunity to thrive in a multicultural environment that celebrates diversity and rewards high performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Danish Speaking
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service experience, as these are key for the role.
✨Tip Number 3
Research the company culture! Understanding their values and mission can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Danish Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Advisor. Highlight your Danish language skills and any relevant customer service experience. We want to see how you can bring your unique flair to our multicultural team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Let us know why you're excited about joining our global organisation and how you can contribute to our success.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and provide world-class service, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at THOMAS Professional
✨Brush Up on Your Danish
Since this role requires native-level fluency in Danish, make sure you're comfortable speaking and writing in the language. Practise common customer service scenarios in Danish to ensure you can respond confidently during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer service and claims management will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Customer-Centric Attitude
This role is all about providing excellent customer service. Be ready to discuss how you prioritise customer satisfaction and handle complaints. Share stories that highlight your ability to maintain professionalism and empathy, even in challenging situations.
