At a Glance
- Tasks: Deliver top-notch customer service via phone, chat, and email while building strong relationships.
- Company: Join a globally recognised organisation with a collaborative and purpose-driven culture.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and excellent career progression.
- Other info: Permanent, full-time role with opportunities for paid volunteering and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a customer service advisor to join a collaborative and purpose-driven organisation. This role is ideal for someone with proven customer service experience to join a globally recognised organisation.
Benefits:
- Hybrid working, including work from home and office-based collaboration
- Excellent career progression opportunities
- 25 days holidays + bank holidays
- Private healthcare
- Company pension
- Life insurance
- Cycle to work scheme
- Employee discount
- Referral programme and wellbeing support
- Free parking
- Paid volunteering hours
- Enhanced maternity, paternity and adoption leave
The Role:
- Provide excellent customer service answering enquiries by phone, live chat and written communication
- Build strong rapport with customers, providing support and guidance
- Assess applications and review documents using established guidelines and quality standards
- Handle customer requests and complaints with professionalism and care
- Work closely with colleagues across the wider team, including contributing to training and shared service goals
Person Requirements:
- Proven experience in a customer service advisory role, ideally including administration experience
- Excellent written and verbal communication skills
- Strong customer service ethos, with a passion for delivering excellent service
- Minimum of GCSE English and Maths at grades A* - C / 9 - 4
- Excellent organisation, time management and attention to detail
This is a permanent, full-time position. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Advisor in Cheltenham employer: THOMAS Professional
Join a respected aerospace manufacturing business in Stroud, where you can build a long-term career as a Process Operative - Surface Treatment. With a supportive team culture, full training, and opportunities for ongoing development, this role offers a clean and modern working environment focused on quality and safety. Enjoy the benefits of a permanent position with a Monday to Friday schedule, including early finishes every Friday, making it an ideal place for those looking to grow within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THOMAS Professional. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THOMAS Professional before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THOMAS Professional:Your cover letter is your chance to shine! Tell us why you want to work at THOMAS Professional specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THOMAS Professional!
How to prepare for a job interview at THOMAS Professional
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
