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- Tasks: Process customer orders accurately and liaise with various departments to ensure timely delivery.
- Company: Join a well-established manufacturing business with a supportive team culture.
- Benefits: Starting salary of £26,895, flexible hours, and up to 10% yearly bonus.
- Other info: Enjoy modern offices, free parking, and company events.
- Why this job: Be part of a growing organisation during an exciting expansion phase.
- Qualifications: Experience in order processing and strong communication skills required.
The predicted salary is between 26895 - 29230 £ per year.
We are currently working in partnership with a well-established manufacturing business who are looking to appoint an Order Processor to join their friendly and supportive team. This is a fantastic opportunity to join a busy, fast-paced environment where you will play a key role in ensuring customer orders are processed accurately and delivered on time. Your role will be mainly administrative, but you will also liaise with customers, internal departments such as Planning, Transport, Sales, and Operations to ensure all requirements are met.
Benefits
- Starting salary of £26,895, increasing to £28,065 after successful probation, and £29,230 after 12 months
- Up to 10% yearly bonus based on company performance
- Flexible hours you can choose upon your start e.g. 8.30am – 4.30pm/ 9am – 5pm
- Permanently stable role within a growing organisation during an exciting period of expansion
- 24 days holiday plus 8 bank holidays, saving between 2 and 3 days for a 2-week Christmas shutdown
- Death in Service scheme
- Pension, 4% employee + 5% employer
- Company Events and long Service Awards, award given from 5 years on in 5-year increments
- Modern, beautiful offices with free parking directly outside
- Free Tea and Coffee, full working kitchen in the office including oven and microwave
Duties and Responsibilities
- Accurately input and manage customer orders within internal systems, ensuring all details are correct and up to date
- Act as a primary contact for customers, responding to queries and providing updates via phone and email
- Review order information for completeness, proactively following up where details are missing or unclear
- Take ownership of customer accounts, ensuring all order activity is tracked and managed effectively
- Carry out checks on orders prior to processing to ensure accuracy and avoid errors or delays
- Monitor daily workflows and order statuses, identifying and resolving any issues in a timely manner
- Work closely with internal teams to coordinate order fulfilment and ensure customer requirements are met
- Communicate proactively with customers regarding delivery timelines, changes, or potential delays
- Support the management of larger or more complex orders, ensuring they are scheduled and processed correctly
- Review stock availability to confirm orders can be fulfilled within required timeframes
- Escalate customer concerns or complaints to the relevant internal teams where appropriate
- Assist with resolving invoicing queries and ensure all orders are processed and completed correctly
Experience & Skills Required
- Previous experience in an order processing role preferably within a manufacturing or engineering business
- Strong communication skills with a professional telephone and email manner
- High level of attention to detail and accuracy
- Comfortable working in a fast-paced, high-volume environment
- Ability to manage multiple tasks and prioritise effectively
- Good IT skills (experience with ERP systems such as SAP is advantageous)
- Proactive, organised, and able to use initiative
- Confident working in a highly visible, customer-facing role
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
Order Processor in Cardiff employer: THOMAS Professional
Contact Detail:
THOMAS Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that we’re engaged and thinking about our future with the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows that we’re proactive and keen on joining their awesome team.
We think you need these skills to ace Order Processor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Processor role. Highlight your previous experience in order processing, especially in manufacturing or engineering. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be liaising with customers and internal teams, it's crucial to showcase your strong communication skills. Use clear and professional language in your application to demonstrate that you can handle customer queries effectively.
Attention to Detail is Key: In this role, accuracy is everything! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re detail-oriented right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at THOMAS Professional
✨Know Your Order Processing Inside Out
Before the interview, brush up on your order processing knowledge, especially in a manufacturing context. Familiarise yourself with common ERP systems like SAP, as this will show you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be liaising with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving issues or managing customer expectations.
✨Demonstrate Attention to Detail
In an order processing role, accuracy is key. Be ready to discuss how you ensure precision in your work. You might even want to bring a sample of your previous work or a scenario where your attention to detail made a difference.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Think of specific examples where you successfully managed multiple tasks or resolved urgent issues, showcasing your ability to thrive in a busy environment.