Multilingual Insurance Operations Advisor
Swedish & Norwegian Markets
Location: Newport
Salary: £27,000
Are you fluent in Swedish, Norwegian and English and looking for
a role where your language skills can genuinely make an impact?
Do you enjoy helping customers, solving problems and building
long term career opportunities within a growing international
business?
The Opportunity
We are seeking a multilingual professional to join a growing
operations team supporting customers across the Nordic markets.
This is an excellent opportunity for someone with customer
service experience who is looking to develop their career within
insurance operations and claims handling.
Full training will be provided, making this a fantastic
opportunity for candidates with strong communication skills and a
customer focused approach.
Key Responsibilities
Customer Service & Operations
* Provide professional support to customers and stakeholders via
telephone, email and other communication channels.
* Support customers across Swedish, Norwegian and English
speaking markets.
* Manage customer enquiries, correspondence and complaints
efficiently.
* Maintain accurate customer and case records using internal
systems.
* Build strong relationships with customers, insurers, brokers
and suppliers.
* Prioritise workloads effectively to meet service levels and
deadlines.
* Identify opportunities to improve processes and customer
outcomes.
Claims Support:
* Investigate and assess claims, gathering relevant information
and documentation.
* Keep customers updated throughout the process.
* Liaise with customers, insurers and external partners to
progress claims efficiently.
* Make decisions within agreed authority levels following
training.
* Ensure all cases are managed accurately and in line with
industry standards.
Skills & Experience
Essential
* Fluent spoken and written English, Swedish and Norwegian.
* Previous customer service or customer facing experience.
* Excellent communication and relationship building skills.
* Strong organisational skills and attention to detail.
* Ability to manage multiple priorities and work to deadlines.
* Strong problem solving skills and a proactive approach.
* Confident handling customer queries and complaints.
Desirable
* Previous insurance or claims handling experience.
* Experience working within a regulated environment.
* Experience managing complex customer cases.
What's on Offer?
* Competitive salary with flexibility for the right candidate.
* Full training programme and ongoing professional development.
* Clear progression opportunities.
* Remote working options available.
* Supportive and collaborative working environment.
* Opportunity to develop specialist claims and insurance
expertise within an international market.
If you are interested and have the relevant experience, please
apply with an up-to-date copy of your CV. As champions of
diversity and inclusion in the workplace, THOMAS Professional
commit to reviewing applications we receive with complete
fairness and equality.
At THOMAS Professional, we are committed to creating an inclusive
and accessible recruitment process. If you require any reasonable
adjustments during the application or interview process, please
let us know, and we’ll be happy to accommodate your needs.
THOMAS Professional is acting as an agency on behalf of the
client for this position.
?
THOMAS Professional is proud to be a corporate member of the REC,
the recruitment industry's leading professional body.
IND1
Swedish & Norwegian Insurance Specialist in Newport employer: Thomas Professional Careers
At THOMAS Professional, we pride ourselves on being an excellent employer, offering a competitive salary and uncapped commission structure for our Sales Negotiators in Cheltenham. Our supportive and collaborative team environment fosters personal and professional growth, with ongoing training and clear career progression opportunities, making it a rewarding place to build your career in property sales.
Contact Details:
Thomas Professional Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Swedish & Norwegian Insurance Specialist in Newport
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Thomas Professional Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Thomas Professional Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Thomas Professional Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Thomas Professional Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Thomas Professional Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Thomas Professional Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
