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- Tasks: Provide top-notch application support and manage incidents for business applications.
- Company: Join a leading international insurance and investment service provider in London.
- Benefits: Competitive salary, great work-life balance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and enhance your technical skills while solving real-world problems.
- Qualifications: 5+ years in technical customer support with experience in .Net and SQL Server.
- Other info: Collaborative environment with a focus on customer service and stakeholder communication.
The predicted salary is between 42000 - 84000 £ per year.
An international insurance and investment service provider is looking for a Senior Application Support Analyst to join their 2nd Line support team in London. This role involves application support for business applications, frequent communication with stakeholders, and managing incidents.
The ideal candidate should have:
- 5+ years in technical customer support
- Experience with ServiceNow
- Proficiency in technologies such as .Net and SQL Server
A passion for customer service and problem-solving skills are essential.
Senior Application Support Analyst - 2nd Line, Azure & SQL employer: Thomas Miller
Contact Detail:
Thomas Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst - 2nd Line, Azure & SQL
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in application support or at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Since this role involves Azure and SQL, make sure you can confidently discuss your experience with these technologies. We recommend doing some mock interviews to get comfortable with common questions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenging incidents in the past. This will demonstrate your ability to manage incidents effectively and highlight your passion for customer service.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to track your application.
We think you need these skills to ace Senior Application Support Analyst - 2nd Line, Azure & SQL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure, SQL, and any relevant technologies. We want to see how your skills match the role, so don’t be shy about showcasing your 5+ years in technical customer support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your problem-solving skills can benefit our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since this role involves frequent communication with stakeholders, make sure to highlight your communication skills in your application. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thomas Miller
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, SQL Server, and .Net. Be ready to discuss how you've used these technologies in past roles, especially in a support capacity. Having specific examples of incidents you've managed will show your expertise.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, prepare to share stories that highlight your problem-solving abilities and how you've effectively communicated with stakeholders. Think about times when you turned a challenging situation into a positive outcome.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, be prepared to discuss it in detail. If not, do some research on its functionalities and how it’s used in incident management. Showing that you understand the tool will give you an edge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of incidents you'll be handling, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
