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- Tasks: Lead the design and implementation of a cutting-edge claims platform using Microsoft Dynamics 365.
- Company: Join a forward-thinking company bridging business and technology in the insurance sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Shape innovative solutions that enhance claims processes and drive real impact.
- Qualifications: Deep expertise in Microsoft Dynamics 365 and strong claims process knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
The Functional Architect is the specialist bridge between business and technology for the joint UK P&I / TT claims platform. Combining deep claims domain expertise with advanced Microsoft Dynamics 365 functional knowledge, this role translates Target Operating Model (TOM) intent and operational requirements into clear, buildable, and testable solution designs.
Working in close alignment with Business Analyst and a Solution Architect, the Functional Architect ensures pragmatic, configuration first design decisions and protects long-term platform integrity. The role guides and mentors a Senior Business Analyst, who manages the product backlog and roadmap on behalf of the Product Owners, ensuring backlog items are precise, testable, and aligned to the TOM.
Key Responsibilities- Functional Ownership & Solution Design
- Act as the functional authority for the claims platform, shaping solution options that favour Dynamics 365 configuration and controlled extension.
- Convert TOM principles and process designs into detailed functional specifications, user stories, acceptance criteria, and configuration workbooks.
- Define end-to-end claims functional flows, control points, MI requirements, and integration touchpoints.
- Prepare structured decision inputs (such as configuration vs bespoke trade-off papers) for the Design Authority.
- Backlog Leadership & Product Owner Support
- Partner with Product Owners to shape epics and features that reflect shared TOM intent.
- Mentor and guide the Senior Business Analyst who manages the backlog, ensuring stories are INVEST-quality and traceable to TOM artefacts.
- Maintain alignment from TOM guardrails through to the backlog, build decisions, testing, and release sequencing.
- Dynamics 365 Expertise
- Own the functional configuration blueprint for Dynamics 365, including models, forms, workflows/Power Automate, business rules, security roles, and integrations.
- Identify where configuration meets need versus where extension is required, highlighting impacts on maintainability and upgrade paths.
- Work with the Technology Delivery Lead to ensure technical and architectural decisions support TOM intent, security, and performance.
- Design Authority & Governance
- Uphold the "common by default" principle and ensure club-specific variations are justified, transparent, and approved.
- Produce concise, well-structured functional papers to accelerate decision-making.
- Maintain clear documentation of design decisions, variant implications, and configuration standards.
- Test Readiness & Adoption Support
- Define TOM-aligned business scenario tests that validate real-world claims operations, controls, and MI.
- Support change, training, and readiness activities to ensure processes, role definitions, and procedures align to the configured solution.
- Contribute to user training materials, SOP creation, and operational adoption.
- Benefits & Outcome Alignment
- Ensure functional choices protect intended programme benefits, including productivity, cycle time, quality, control effectiveness, and member outcomes.
- Provide functional input into benefit tracking and operational adoption measures.
- Product Owners
- Senior Business Analyst & BA Team
- Technology Delivery Lead / Architecture
- Design Authority members
- Vendors and implementation partners
- Deep functional expertise in Microsoft Dynamics 365, including hands-on configuration for enterprise processes.
- Strong claims domain expertise with end-to-end understanding of claims processes, controls, MI, and regulatory context.
- Proven ability to translate TOM and process designs into clear functional requirements and configuration-first solutions.
- Significant experience shaping and guiding high-quality backlogs in partnership with Product Owners and BA teams.
- Strong facilitation, documentation, and communication skills, able to work across multiple stakeholder groups.
- Experience operating within structured governance, including Design Authority and architecture standards.
- Experience of shared platforms or multi-entity transformation programmes.
- Understanding of non-functional requirements in regulated environments (security, auditability, performance, resilience).
- Exposure to data migration, cutover, and parallel run planning in platform replacement programmes.
Functional Lead in London employer: Thomas Miller
Contact Detail:
Thomas Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Dynamics 365 and claims processes. We want you to feel confident and ready to showcase your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Functional Lead role. We’re always looking for passionate candidates who fit our culture!
We think you need these skills to ace Functional Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics 365 and claims processes. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love seeing candidates who can translate business needs into practical solutions, especially when it comes to functional design and configuration.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity, especially when it comes to your functional specifications and user stories.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Functional Lead position. Plus, it’s super easy!
How to prepare for a job interview at Thomas Miller
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific configurations you've worked on and how they relate to claims processes. This will show that you not only understand the technology but can also apply it effectively in real-world scenarios.
✨Master the Claims Domain
Dive deep into the claims domain expertise required for this role. Familiarise yourself with end-to-end claims processes, controls, and regulatory contexts. Being able to articulate how these elements fit into the Target Operating Model (TOM) will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to translate TOM principles into functional specifications or manage a product backlog. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Skills
As a Functional Lead, you'll be guiding others, so highlight your mentoring experience. Prepare examples of how you've supported Business Analysts or Product Owners in shaping backlogs or ensuring alignment with TOM. This demonstrates your ability to lead and collaborate effectively.