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- Tasks: Provide top-notch technical support for Windows 11 and Microsoft 365 in a hybrid setting.
- Company: Leading service provider in Greater London with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in user experience.
- Qualifications: Experience with ITIL principles and strong troubleshooting skills required.
- Other info: Exciting opportunity to enhance your IT skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Greater London is seeking a skilled 2nd Line Service Desk Analyst. The successful candidate will provide high-quality technical support for Windows 11, Microsoft 365, and manage ticketing through ServiceNow.
This role requires excellent communication skills and the ability to support users in a hybrid environment. Candidates should have experience with ITIL principles and a proactive approach to troubleshooting.
Join our dynamic team to contribute to exceptional customer satisfaction.
2nd Line IT Service Desk Analyst – Hybrid London employer: Thomas Miller
Contact Detail:
Thomas Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Service Desk Analyst – Hybrid London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, Microsoft 365, and ServiceNow. We want you to shine when they ask about your troubleshooting approach!
✨Tip Number 3
Show off your communication skills! Practice explaining complex tech issues in simple terms. This will help you connect with users better and demonstrate your ability to support them effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line IT Service Desk Analyst – Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, Microsoft 365, and ITIL principles. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch technical support and how you can contribute to our team’s success in a hybrid environment.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in supporting users effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thomas Miller
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365. Be ready to discuss common issues users face and how you would troubleshoot them. This shows that you’re not just familiar with the software, but you can also provide practical solutions.
✨Familiarise Yourself with ServiceNow
Since managing tickets through ServiceNow is a key part of the role, take some time to understand how it works. If you’ve used it before, be prepared to share your experiences. If not, a quick online tutorial can help you get the basics down.
✨Show Off Your Communication Skills
In a hybrid environment, clear communication is crucial. Think of examples where you’ve successfully helped users over the phone or via chat. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to connect with users effectively.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Prepare to discuss times when you identified potential issues before they became problems. Highlighting your proactive troubleshooting skills will show that you’re not just reactive but also forward-thinking.
