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- Tasks: Manage diverse claims, negotiate settlements, and build strong client relationships.
- Company: Join a unique marine risk management consultancy with a collaborative spirit.
- Benefits: Full-time role with flexible working options and opportunities for professional growth.
- Why this job: Make a real impact in the marine industry while developing your career.
- Qualifications: Significant experience in claims management and strong relationship-building skills.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Thomas Miller Claims Management (TMCM) is a unique marine risk management consultancy providing marine claims handling, adjusting and operational support services to its clients in the marine, transport and general commercial business sectors.
Reports to: Claims Director
Working Arrangements: Newcastle, full-time Monday – Friday, some flexible working may be required.
Specific Responsibilities:
- Competently manage a varied caseload of claims and communicate effectively with all relevant stakeholders.
- Investigate, analyse, assess, negotiate and settle claims within operational guidelines.
- Develop productive relations with clients.
- Engage with internal and external networks as required.
- Develop and manage relationships with suppliers to ensure effective management of claims.
- Deal with all clients’ queries effectively to demonstrate visibility, high levels of customer service and empathy.
- Exchange relevant information within TMCM and secure contribution towards optimum case results.
- Take part in mediation, arbitration and other judicial processes on behalf of the clients to facilitate the most appropriate outcome(s).
- Ensure management is kept appraised where necessary of day‑to‑day claims related matters and take a proactive role in loss prevention.
- Provide regular verbal and written reports to management and other stakeholders as required.
- Undertake annual and interim performance reviews of staff and other line management responsibilities.
Person Specification:
- Significant experience in a similar role.
- Ability to quickly assimilate and implement knowledge.
- Demonstrable team focus in both face‑to‑face and virtual environments.
- Able to demonstrate networking and relationship management skills.
- Willingness to embrace change.
- Enthusiastic and self‑motivated and of sound judgement.
- Well‑organised and able to work autonomously but willing to seek guidance where appropriate and to demonstrate a track record of successful claims management and client appreciation.
- Able to demonstrate an understanding of issues which affect TMCM, including finance and regulatory matters.
Seniority Level: Mid‑Senior level
Employment type: Full‑time
Job function: General Business
Industries: Insurance
Senior Claims Manager in Newcastle upon Tyne employer: Thomas Miller Claims Management Ltd
Contact Detail:
Thomas Miller Claims Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the marine and insurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching TMCM and its claims management processes. Show us you understand the unique challenges in marine risk management. We love candidates who can discuss how they’d handle specific scenarios or claims!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and helps keep you top of mind as we make our decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at TMCM!
We think you need these skills to ace Senior Claims Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Manager role. Highlight your relevant experience in claims management and any specific achievements that showcase your skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at TMCM. Share your passion for marine risk management and how your background aligns with our mission. Keep it engaging and personal!
Showcase Your Communication Skills: As a Senior Claims Manager, effective communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your CV or cover letter, we want to see your knack for building relationships and managing queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TMCM!
How to prepare for a job interview at Thomas Miller Claims Management Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of marine claims management. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This shows that you not only have experience but also a deep understanding of the industry.
✨Showcase Your Communication Skills
As a Senior Claims Manager, effective communication is key. Prepare examples of how you've successfully communicated with clients and stakeholders in the past. Highlight instances where your communication led to positive outcomes, demonstrating your ability to build relationships and manage expectations.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in claims management. Think of specific scenarios where you had to investigate and negotiate claims. Share your thought process and the steps you took to achieve a successful resolution, showcasing your analytical skills.
✨Emphasise Your Teamwork and Leadership Skills
Since you'll be managing a team, it's important to highlight your leadership experience. Talk about how you've supported your team in achieving their goals, conducted performance reviews, or facilitated training. This will show that you're not just a claims expert but also a capable leader who can inspire and motivate others.