Client onboarding assistant in City of London

Client onboarding assistant | London | Thomas Mansfield Solicitors

Role overview

We are looking for a full-time Client Onboarding Administrator to join our Employment team. This role is crucial in ensuring a smooth and professional experience for new clients. You will be the first point of contact for many, handling enquiries with empathy and efficiency while supporting our solicitors with administrative tasks.

Key responsibilities

• Answering incoming calls and following up on new client enquiries
• Arranging call-backs with our solicitors
• Opening new client matters on our case management system
• Conducting compliance and identity verification checks
• Managing solicitors’ diaries and scheduling appointments
• Closing completed matters and ensuring accurate record-keeping
• Processing payments from clients
• Providing general administrative support to the team

Key skills and experience

We are seeking a highly organised and proactive individual who takes pride in delivering excellent client service. Experience in a law firm would be beneficial but is not essential. The most important qualities are:

• Strong communication skills and a professional, friendly telephone manner
• Exceptional organisation and attention to detail
• Confidence using IT systems and document management software
• Fast and accurate typing skills
• Ability to prioritise and manage multiple tasks efficiently
• A positive attitude and a willingness to be flexible

Working arrangements

This role is based in our London office, where training will be provided. After completing probation, there will be an opportunity for hybrid working, subject to having a suitable home workspace and in line with our working from home policy.

You will be part of a busy, friendly and supportive team, working in a dynamic environment where your contribution makes a real difference. If you thrive on organisation, enjoy working with people, and want to be part of a well-respected full-service firm, we’d love to hear from you.

What we offer

We offer a competitive salary depending on experience, the opportunity to progress in accordance with our career development plan and benefits package:

• 24 days annual leave plus public holidays