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- Tasks: Join our family law team as a Client Onboarding Administrator, handling client enquiries and supporting solicitors.
- Company: Thomas Mansfield Solicitors is a growing law firm known for high-quality legal services in the South East.
- Benefits: Enjoy 24 days annual leave, hybrid working options, and a supportive team environment.
- Why this job: Be the first point of contact for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and organisation are key; legal experience is a plus but not required.
- Other info: Training provided, with opportunities for career progression in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a full-time Client Onboarding Administrator to join our family law team. This role is crucial in ensuring a smooth and professional experience for new clients. You will be the first point of contact for many, handling enquiries with empathy and efficiency while supporting our solicitors with administrative tasks.
Key responsibilities
- Answering incoming calls and following up on new client enquiries
- Arranging call-backs with our solicitors
- Opening new client matters on our case management system
- Conducting compliance and identity verification checks
- Managing solicitors’ diaries and scheduling appointments
- Closing completed matters and ensuring accurate record-keeping
- Processing payments from clients
- Providing general administrative support to the team
Key skills and experience
We are seeking a highly organised and proactive individual who takes pride in delivering excellent client service. Experience in a law firm would be beneficial but is not essential. The most important qualities are:
- Strong communication skills and a professional, friendly telephone manner
- Exceptional organisation and attention to detail
- Confidence using IT systems and document management software
- Fast and accurate typing skills
- Ability to prioritise and manage multiple tasks efficiently
- A positive attitude and a willingness to be flexible
Working arrangements
This role is based in our Tunbridge Wells office, where training will be provided. After completing probation, there will be an opportunity for hybrid working, subject to having a suitable home workspace and in line with our working from home policy. The family team currently work in the office on Tuesdays and Fridays. You will be part of a busy, friendly and supportive team, working in a dynamic environment where your contribution makes a real difference. If you thrive on organisation, enjoy working with people, and want to be part of a well-respected family law firm, we’d love to hear from you.
What we offer
We offer a competitive salary depending on experience, the opportunity to progress in accordance with our career development plan and benefits package: 24 days annual leave plus public holidays.
If you’d prefer to chat with us first, please call Sarah Wood on 01892 354721.
We are an equal opportunities employer. Short-listed candidates will be contacted for interview.
Thomas Mansfield Solicitors is a rapidly growing law firm specialising in employment, family, private client law and dispute resolution. Located throughout the South East and with offices in London and Kent, we have built an enviable reputation for delivering high-quality legal services to businesses and individuals alike. Our commitment to excellence is reflected in our Lexcel accreditation and recognition in prestigious rankings such as The Legal 500 and Chambers & Partners. Our success is driven by our team of experienced professionals who are dedicated to providing exceptional client care. As we continue to expand, we are focused on attracting top legal talent to join our team. Our ambitious growth plans are matched by our commitment to maintaining the highest standards in the legal industry.
Client Onboarding Administrator | Tunbridge Wells employer: Thomas Mansfield Family Law
Contact Detail:
Thomas Mansfield Family Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Administrator | Tunbridge Wells
✨Tip Number 1
Familiarise yourself with the family law sector. Understanding the nuances of family law can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for clients, being able to convey empathy and professionalism over the phone is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Get comfortable with IT systems and document management software. If you have access to similar tools, spend some time familiarising yourself with their functionalities to show that you're tech-savvy and ready to hit the ground running.
✨Tip Number 4
Network with professionals in the legal field. Attend local legal events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals or recommendations.
We think you need these skills to ace Client Onboarding Administrator | Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Onboarding Administrator role. Emphasise your organisational skills, communication abilities, and any experience in a law firm, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention specific reasons why you want to work with Thomas Mansfield Solicitors and how your skills can contribute to their family law team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, IT proficiency, and the ability to manage multiple tasks. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Thomas Mansfield Family Law
✨Show Your Organisational Skills
As a Client Onboarding Administrator, being organised is key. Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment of a law firm.
✨Practice Your Communication Skills
You'll be the first point of contact for clients, so practice your telephone manner. Consider role-playing common scenarios with a friend to build confidence and ensure you come across as friendly and professional.
✨Familiarise Yourself with Legal Terminology
While experience in a law firm isn't essential, having a basic understanding of legal terms can set you apart. Brush up on common phrases and concepts related to family law to show your enthusiasm and readiness to learn.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Client Onboarding Administrator.
