At a Glance
- Tasks: Manage client projects from sales to delivery, ensuring smooth communication and coordination.
- Company: Join a luxury brand known for exquisite bespoke silverware and iconic trophies.
- Benefits: Enjoy a bonus scheme, private healthcare, gym membership, and extra days off.
- Other info: Fast-paced, supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team creating world-class designs and making a real impact.
- Qualifications: Strong project management skills and experience in client delivery or luxury environments.
The predicted salary is between 29700 - 36300 £ per year.
Background and Company
Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III.
A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware.
We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups.
At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service.
Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world.
The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world.
The Role
The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management.
Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop.
- Company Culture
- Our team’s passion, drive and commitment are at the heart of our success and growth
- We embrace new ideas, innovation and change is the key to success
- The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals
- A varied, fast paced, high energy working environment, built on the trust and support of colleagues
Responsibilities of the Role
- Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication.
- Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents
- Liaison with customers and internal staff across the business
- Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment
- Weekly attendance at Production meeting
- Regular monitoring and review of production schedule with workshop management team
- Monitor and manage customer complaints to ensure successful resolution
- Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits
- Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct.
Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date.
- Triage enquiries and support with lead distribution
Skills and Experience
- Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment.
- Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support.
- Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently.
- High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records.
- Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams.
- Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously.
- Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality.
- Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery.
- Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution.
- Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability.
- Personality & Attributes
- Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control.
- Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience.
- Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities.
- Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them.
- Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams.
- Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication.
- Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery.
Benefits
- Company bonus scheme
- Generous private healthcare
- Auto-enrolment pension scheme
- Salary sacrifice electric vehicle leasing scheme
- Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events
- Additional days off for birthday and charity work
- Employee Assistance Programme, including lifestyle discounts and resources
- Gym membership included
Client & Partnerships Executive in Slough employer: Thomas Lyte
At Thomas Lyte, we pride ourselves on being an exceptional employer, offering a unique opportunity to work within a prestigious luxury manufacturing environment in London. Our collaborative work culture fosters creativity and innovation, while our commitment to employee growth ensures that interns can gain invaluable hands-on experience and potentially continue their journey with us beyond the internship. With a focus on digital transformation and process improvement, you will be part of a team that values craftsmanship and excellence, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Partnerships Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thomas Lyte. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thomas Lyte before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client & Partnerships Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thomas Lyte:Your cover letter is your chance to shine! Tell us why you want to work at Thomas Lyte specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thomas Lyte!
How to prepare for a job interview at Thomas Lyte
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
