At a Glance
- Tasks: Manage client projects from sales to fulfilment, ensuring smooth communication and coordination.
- Company: Join a luxury brand known for exquisite bespoke silverware and iconic trophies.
- Benefits: Enjoy a competitive salary, private healthcare, gym membership, and extra days off.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team delivering world-class designs and exceptional service.
- Qualifications: Strong project management skills and experience in client delivery and CRM systems.
The predicted salary is between 31500 - 38500 £ per year.
A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware. We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups. At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service.
The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop.
Company Culture
- The diverse network of talents nurtured across all departments gives us all the tools required to meet our objectives and goals.
- A varied, fast-paced, high-energy working environment, built on the trust and support of colleagues.
Key Responsibilities
- Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication.
- Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents.
- Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment.
- Regular monitoring and review of production schedule with workshop management team.
- Monitor and manage customer complaints to ensure successful resolution.
- Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits.
- Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct.
- Perform weekly data cleanses and work closely with the Head of Proposition Development to administer the database, so it is consistently up to date.
- Triage enquiries and support with lead distribution.
Qualifications and Skills
- Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment.
- Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support.
- High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records.
- Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams.
- Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously.
- Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality.
- Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery.
- Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution.
- Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability.
- Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control.
- Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience.
- Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams.
- Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery.
Benefits
- Company bonus scheme.
- Generous private healthcare.
- Auto-enrolment pension scheme.
- Salary sacrifice electric vehicle leasing scheme.
- Additional days off for birthday and charity work.
- Employee Assistance Programme, including lifestyle discounts and resources.
- Gym membership included.
Client Service & Support Director in London employer: Thomas Lyte
At Thomas Lyte, we pride ourselves on being a leading employer in the luxury craftsmanship sector, offering our silversmiths an inspiring and dynamic work environment where creativity and innovation thrive. Our commitment to employee growth is evident through our supportive culture, competitive salaries, and comprehensive benefits including private medical cover and annual bonuses. With state-of-the-art workshops located in East London and Ashford, Kent, our artisans have the unique opportunity to work on iconic trophies while being part of a passionate team dedicated to excellence.
