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For Companies At a Glance
- Tasks: Support customers with tech queries and provide solutions in a dynamic environment.
- Company: Join a global leader in industrial automation and sensing technology.
- Benefits: Enjoy a supportive team, opportunities for growth, and a chance to make an impact.
- Why this job: Perfect for problem solvers who love tech and helping others succeed.
- Qualifications: Strong electrical/mechanical knowledge and customer service experience required.
- Other info: Fluent English and ability to multitask are essential.
The predicted salary is between 30000 - 42000 £ per year.
Know your sensors, automation kit, and how to talk tech without putting people to sleep? This role is bang in the middle of technical support, customer service, and application advice. You are the person customers and internal sales teams turn to when they need answers, alternatives, and actual solutions not just someone reading off a script.
What you'll do:
- Support customers with product selection, cross-referencing, and replacements
- Handle sensor applications, PLC basics, and customer queries (phone, email, chat)
- Provide datasheets, CAD drawings, macros whatever gets the job done
- Investigate complaints and service issues, raise goodwill where needed
- Train new starters and support sales with technical guidance
- Log everything in SAP/C4C and help improve the internal knowledge base
- Occasionally run basic application tests to back up your advice
What you'll need:
- Strong electrical/mechanical understanding (sensor and automation background ideal)
- Experience working with customers solving problems, not just logging them
- Calm under pressure and confident handling technical conversations
- SAP/C4C and MS Office experience
- Basic PLC knowledge is a bonus but if you know your circuits, you're halfway there
- Fluent English and good communication (written and verbal)
- Ability to work independently and juggle multiple priorities
About the Company:
You will be joining a global name in industrial automation and sensing technology. Their reputation is built on quality products and solid support and that’s where you come in. The UK and EMEA operations are tight-knit, well-resourced, and backed by global R&D. If you like solving problems, helping engineers, and making tech actually work for people this is the team to be in.
About Us:
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.
How to Apply:
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.
Technical Customer Support Specialist Sensors & Automation employer: Thomas Lee Recruitment
Contact Detail:
Thomas Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist Sensors & Automation
✨Tip Number 1
Brush up on your technical knowledge, especially around sensors and automation. Familiarise yourself with common issues and solutions that customers face, as this will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. This role requires you to communicate effectively with customers who may not have a technical background, so demonstrating this skill can set you apart.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached these situations and the outcomes.
✨Tip Number 4
Familiarise yourself with SAP/C4C and MS Office tools, as these are essential for the role. If you have experience with these systems, be sure to mention it during your discussions to highlight your readiness for the job.
We think you need these skills to ace Technical Customer Support Specialist Sensors & Automation
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Technical Customer Support Specialist position. Familiarise yourself with the key skills mentioned in the job description, such as electrical/mechanical understanding and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job. Emphasise your background in sensors and automation, as well as any experience you have in technical support or customer service. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention how your skills can contribute to the company's success and provide examples of how you've successfully handled technical queries or supported customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for spelling and grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thomas Lee Recruitment
✨Brush Up on Your Technical Knowledge
Make sure you have a solid understanding of sensors and automation technology. Be prepared to discuss specific products and applications, as well as demonstrate your ability to explain complex concepts in simple terms.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your experience in resolving customer issues. Share examples of how you've successfully tackled technical problems in the past, focusing on your approach and the solutions you provided.
✨Demonstrate Excellent Communication
Since this role involves interacting with customers and internal teams, practice articulating your thoughts clearly and confidently. Use examples to illustrate your communication style and how it has helped you in previous roles.
✨Familiarise Yourself with SAP/C4C
If you have experience with SAP or C4C, be ready to discuss it. If not, do some research to understand how these systems work and how they can be used to log customer interactions and improve service efficiency.
