At a Glance
- Tasks: Assist customers, manage service requests, and promote sales in a dynamic environment.
- Company: Join a leading service department in Preston with a focus on customer satisfaction.
- Benefits: Competitive pay, pension scheme, sick pay, and personal development opportunities.
- Other info: Fixed-term contract until August 2027 with rotating shifts and excellent career growth potential.
- Why this job: Be part of a friendly team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer service, strong communication skills, and IT literacy required.
The predicted salary is between 24000 - 30000 £ per year.
An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Preston site working on a rotating shift pattern as follows:
- Week 1: Monday to Friday from 6:30am to 3:30pm.
- Week 2: Monday to Friday from 7:30am to 4:30pm.
- Week 3: Monday to Friday from 10am to 7pm.
- 1 in 3 Saturdays from 7am to 1pm.
THIS ROLE IS A FIXED TERM CONTRACT ENDING AUGUST 2027.
Reporting to the Service Reception Supervisor, the main job function will be to receive customers, identify and progress routine service and repair requirements, and promote the sale of service and accessories within the limits of technical ability. Other duties within the role will include:
- To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
- To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
- To record in detail customer requests for workshop action and obtain authority to proceed.
- To prepare detailed test/diagnosis reports for quotations, estimates or job card development and maintain up to date customer/workshop records.
- To promote and effect the sale of workshop repair and service facilities.
- Any other duties reasonably within your capabilities as instructed by their manager.
The successful candidate will have the following qualifications, skills, and experience:
- Previous experience in a customer facing role.
- Previous experience of working within the commercial vehicle industry and/or a service role would be preferred.
- A friendly, confident and professional manner with excellent communication skills.
- Ability to work well under pressure and as part of a larger team as well as on their own initiative.
- IT literate with Microsoft Office Applications including Outlook, Word, PowerPoint and Excel.
- Have a full and current UK driving licence.
We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
Customer Service Receptionist - Preston employer: Thomas Hardie Commercials
Join our dynamic team in Preston as a Customer Service Receptionist, where we prioritise a supportive work culture that fosters professional growth and development. Enjoy competitive pay alongside a comprehensive benefits package, including enhanced pension contributions and personal development opportunities, all while working in a friendly environment that values excellent customer relations and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Receptionist - Preston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Thomas Hardie Commercials.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Thomas Hardie Commercials. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Receptionist - Preston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Thomas Hardie Commercials.
How to prepare for a job interview at Thomas Hardie Commercials
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Thomas Hardie Commercials's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Thomas Hardie Commercials offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
