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- Tasks: Assist customers with parts and accessories, ensuring top-notch service and up-selling.
- Company: Join a dynamic team at the Middlewich Depot in a supportive environment.
- Benefits: Competitive pay, pension scheme, cycle to work, and personal development opportunities.
- Other info: Enjoy a rotating shift pattern with excellent career growth potential.
- Why this job: Be part of a crucial role that directly impacts customer satisfaction and workshop efficiency.
- Qualifications: Experience in parts or customer service, strong numeracy, and literacy skills.
The predicted salary is between 25000 - 30000 £ per year.
We currently have an opportunity for conscientious and enthusiastic individuals to join the Parts Department at the Middlewich Depot in the capacity of Parts Advisor working a 3-week rotating shift pattern:
- Week 1 - Monday to Friday from 6am to 2:30pm
- Week 2 - Monday to Friday from 7am to 3:30pm
- Week 3 - Monday to Friday from 10:30am to 7pm
- Plus alternating Saturdays from 8am to 12pm as overtime.
Reporting to the Parts Supervisor, with an emphasis on customer satisfaction, you will be responsible for offering any additional parts and accessories to customers and up-selling wherever possible. Identifying, locating and picking parts for workshop staff and customers by means of acquired knowledge, parts catalogues and computer stock lists.
Other duties within the role will include:
- To receive stock into the department and correctly locate items.
- Recording deliveries and maintaining a signature for the receipt of goods.
- Collect returned goods and issue receipts.
- Perform internal & external stock checks with customers as required.
- Process & record all causal parts and core units.
- Carry out daily vehicle checks and complete the checklist, also maintaining the Company vehicle.
- Collect parts from other depots as and when required.
- Maintain good housekeeping duties.
The successful candidate will have the following qualifications, skills, and experience:
- Ideally have previous experience within a parts role and/or within the industry, including customer service experience.
- Numeracy and literacy skills to a level to deal with parts documentation.
- The ability to identify parts from parts catalogues and electronic media.
- Understand basic commercial vehicle make-up.
- Excellent customer facing and interpersonal skills.
- Be competent in the use of a stock control system.
- Be well organised and confident and able to work well under pressure.
- Computer literate with a good knowledge of Microsoft Office packages.
- Experience of Parts AS400 or similar system is preferred.
- A full and current UK driving licence.
- A forklift licence would be advantageous.
We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, EAP, loyalty holidays and excellent personal development and training opportunities.
Parts Advisor in Middlewich employer: Thomas Hardie Commercials
Contact Detail:
Thomas Hardie Commercials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Middlewich
✨Tip Number 1
Get to know the company! Research the Middlewich Depot and its Parts Department. Understanding their values and what they prioritise can help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role emphasises customer satisfaction, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your parts knowledge. Brush up on identifying parts from catalogues and electronic media. Showing that you can hit the ground running will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Parts Advisor in Middlewich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are genuinely excited about joining our Parts Department and contributing to customer satisfaction.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in parts roles or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Thomas Hardie Commercials
✨Know Your Parts
Familiarise yourself with common parts and accessories related to the industry. Brush up on parts catalogues and stock systems, as this knowledge will help you impress during the interview and show that you're ready to hit the ground running.
✨Customer Service Focus
Since customer satisfaction is key in this role, prepare examples of how you've successfully dealt with customers in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Showcase Your Organisation Skills
Being well-organised is crucial for a Parts Advisor. Be ready to discuss how you manage your time and tasks effectively, especially under pressure. You might even want to share specific strategies or tools you use to stay organised.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand if the position is the right fit for you. Consider asking about the team dynamics or opportunities for personal development within the company.