At a Glance
- Tasks: Supervise the Service Reception Department and ensure excellent customer service.
- Company: Join a dynamic team at our Trafford Park site.
- Benefits: Competitive pay, sick pay, pension scheme, and personal development opportunities.
- Other info: Enjoy a supportive environment with great career growth potential.
- Why this job: Lead a team and make a real difference in customer satisfaction.
- Qualifications: Experience in the Commercial Vehicle Industry and supervisory skills required.
The predicted salary is between 40500 - 49500 £ per year.
An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Trafford Park site. Working Monday to Friday between 8am and 5pm. Reporting to the Business Manager, you will be responsible for organising the activities of the Service Reception Department to ensure that efficiency and profitability targets are met, ensuring that all work is processed in a productive and efficient manner in line with company quality requirements.
The role will also be responsible for:
- Dealing directly with customers ensuring that they receive excellent service and ensuring that service work is scheduled to customers' vehicles in an efficient manner and advising customers of any additional work required as necessary.
- Ensuring all work is processed in a productive and effective manner in line with Company Policies.
- Maintaining accurate customer and workshop records and keeping them up to date at all times.
- Obtaining detailed background information to assist specialised personnel in diagnosis, inspection and testing of vehicles.
- Assisting on occasion and as required with the delivery and collection of vehicles.
- Promoting and effecting the sale of workshop repair and service facilities and appreciating facilities offered by other Departments.
- Ensuring that the service reception area is always staffed as required.
- The general supervision of the department, ensuring that staff are encouraged to develop and excel.
The successful candidate will have the following qualifications, skills and experience:
- Experience of working within the Commercial Vehicle Industry within a similar role.
- Previous supervisory experience.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and on own initiative.
- IT literate with Microsoft Office Applications including Outlook, Word, PowerPoint and Excel.
- Have a full and current UK driving licence.
We offer competitive rates of pay and Company benefits including Weekly pay, Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
Service Reception Supervisor in Manchester employer: Thomas Hardie Commercials
Join a dynamic team as a Frontline Truck & Bus Technician, where your skills will be valued and nurtured in a supportive work environment. With competitive pay, comprehensive benefits including a personal pension scheme and enhanced family leave, and a strong focus on employee development, this role offers not just a job, but a pathway to a rewarding career. Located in a vibrant area, you'll enjoy the camaraderie of a small team while making a significant impact on customer satisfaction through your expertise in vehicle maintenance and repair.
