At a Glance
- Tasks: Coordinate vehicle MOTs and assist with service administration duties.
- Company: Join a dynamic team at Thomas Hardie in Deeside.
- Benefits: Competitive pay, pension scheme, cycle to work, and personal development opportunities.
- Other info: Enjoy a structured work schedule with opportunities for overtime.
- Why this job: Be part of a vital service team and enhance your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
A development opportunity has arisen for a motivated, professional and versatile individual to join the Service Department based at our Deeside site working Monday to Friday 8am to 4:30pm, plus alternative Saturdays as overtime 8am to 12pm.
Reporting to the Service Reception Supervisor, the main job function will be to coordinate and plan vehicle MOTs, maximising the ATF lane to the fullest and completing all liaisons with the DVSA regarding any matters relating to the operation of an Authorised Testing Facility (ATF) and include the introduction of Next Generation Testing (NGT).
The role will also be responsible for:
- Assisting with service administration duties including processing purchase orders, raising job cards and printing service packs if necessary.
- Liaising with the Business Manager on other duties as required such as producing reports.
- Acting in accordance with all Thomas Hardie policies and procedures.
The successful candidate will have the following qualifications, skills and experience:
- Previous experience in a customer facing role.
- Previous experience of working in a Service environment.
- Ability to work well on own initiative as well as part of a team and able to work well under pressure.
- Well organised with excellent written and verbal communication skills.
- IT literate with Microsoft Office Applications including Outlook, Word, PowerPoint and Excel.
- Have a full and current UK driving licence.
We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
ATF Planner/Customer Service Receptionist in Deeside employer: Thomas Hardie Commercials
Join a dynamic team at our Deeside site, where we prioritise employee growth and development in a supportive work culture. As an ATF Planner/Customer Service Receptionist, you'll enjoy competitive pay, generous benefits including enhanced pension contributions and loyalty holidays, and the chance to thrive in a role that combines customer service with vital operational responsibilities. We are committed to fostering a collaborative environment that values initiative and teamwork, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ATF Planner/Customer Service Receptionist in Deeside
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experiences clearly when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are always a plus in our books.
We think you need these skills to ace ATF Planner/Customer Service Receptionist in Deeside
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ATF Planner/Customer Service Receptionist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and ability to work under pressure, as these are key for us at StudySmarter.
Show Off Your IT Skills:Since the role requires IT literacy, make sure to mention your experience with Microsoft Office applications. If you've used them in previous jobs, give us examples of how you’ve used them effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thomas Hardie Commercials
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of the ATF Planner/Customer Service Receptionist. Familiarise yourself with terms like 'MOTs', 'DVSA', and 'Next Generation Testing'. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since previous experience in a customer-facing role is essential, prepare examples of how you've successfully handled customer interactions in the past. Think about specific situations where you resolved issues or went above and beyond to assist a customer. This will demonstrate your ability to thrive in a service environment.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities, so be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially when working under pressure. This will highlight your capability to handle the demands of the position.
✨Brush Up on IT Skills
As the job involves using Microsoft Office applications, make sure you're comfortable with Outlook, Word, PowerPoint, and Excel. You might even want to prepare for potential questions about how you've used these tools in previous roles. Being IT literate will give you an edge in the interview.
