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- Tasks: Manage MOT bookings, customer queries, and ensure smooth service operations.
- Company: Join a dynamic team at a leading vehicle service provider.
- Benefits: Weekly pay, free parking, pension scheme, and personal development opportunities.
- Why this job: Be the friendly face of our service department and make a difference for customers.
- Qualifications: Experience in customer service or commercial vehicles preferred; strong communication skills essential.
- Other info: Enjoy a supportive work environment with opportunities for growth and training.
The predicted salary is between 24000 - 36000 £ per year.
We currently have an opportunity for a conscientious and enthusiastic individual to join the Service Department at the Preston Depot in the capacity of MOT Planner/Customer Service Receptionist working a rotating shift pattern as follows:
- Week 1: 6:30am to 3:30pm
- Week 2: 7:30am to 4:30pm
- Week 3: 10am to 7pm
- Plus, 1 in 3 Saturdays from 7am to 1pm
Reporting to the Service Reception Supervisor the main job function will be to take sole responsibility of the MOT ATF Lane, booking retail customers in for MOT tests and taking payment for bookings, raising job cards, obtaining order numbers and invoicing off all 3rd party MOT invoices, arranging urgent repairs if any MOT equipment goes down and liaising with other test stations to move MOT tests to them if our lane goes down.
Other duties within the role will include:
- To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
- To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
- To record in detail customer requests for workshop action and obtain authority to proceed.
- To prepare detailed test/diagnosis reports for quotations, estimates or job card development and maintain up to date customer/workshop records.
- To be aware of the workshop loading situation and the progress of work and advise customers of delays or of additional work required.
- To deal effectively with customers' complaints, referring to management or specialist assistance according to policy.
- To promote and effect the sale of workshop repair and service facilities.
- Any other duties reasonably within your capabilities as instructed.
The successful candidates will have the following qualifications, skills, and experience:
- Previous experience of working within the commercial vehicle industry and/or a service role would be preferred.
- Experience of Commercial Vehicle MOT processes would be an advantage.
- Good at organizing tasks and adjusting quickly when things change.
- Comfortable reorganizing plans and thinking fast under pressure.
- A friendly, confident and professional manner with excellent communication skills.
- Ability to work well under pressure and as part of a larger team as well as on their own initiative.
- IT literate with Microsoft Office Applications including Outlook, Word, PowerPoint and Excel.
- Have a full and current UK driving licence.
We offer competitive rates of pay and Company benefits including Weekly pay, free onsite parking, Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
MOT Planner/Customer Service Receptionist in Preston employer: Thomas Hardie Commercials Ltd
Contact Detail:
Thomas Hardie Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MOT Planner/Customer Service Receptionist in Preston
✨Tip Number 1
Get to know the company! Research the Preston Depot and its service department. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with customers, think of scenarios where you might need to handle complaints or queries. Role-playing these situations can boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace MOT Planner/Customer Service Receptionist in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MOT Planner/Customer Service Receptionist role. Highlight any relevant experience in the commercial vehicle industry and customer service, as this will show us you’re a great fit for the position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect candidate. Don’t forget to mention your ability to handle customer queries and work under pressure.
Show Off Your Skills: We want to see your skills in action! Be sure to include examples of how you've organised tasks or dealt with customer complaints in the past. This will help us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thomas Hardie Commercials Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of MOT processes and the commercial vehicle industry. Familiarise yourself with common customer queries and how to handle them, as well as the specific duties mentioned in the job description. This will show that you're not just interested in the role but also prepared for it.
✨Show Off Your People Skills
As a Customer Service Receptionist, you'll be dealing with customers all day long. Practice your communication skills and think of examples where you've successfully handled customer complaints or queries. Being friendly and professional is key, so let your personality shine through!
✨Be Ready for Shift Patterns
Since this role involves a rotating shift pattern, be prepared to discuss your availability and how you can manage your time effectively. Show that you're flexible and can adapt to changing schedules without a hitch.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, especially when it comes to booking appointments and managing customer requests. Think of specific instances where you've had to juggle multiple tasks and how you prioritised them. This will help illustrate your capability to handle the demands of the role.
