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- Tasks: Assist customers with parts and accessories, ensuring top-notch service and satisfaction.
- Company: Join a dynamic team at the Middlewich Depot in a supportive environment.
- Benefits: Enjoy competitive pay, pension contributions, and personal development opportunities.
- Other info: Flexible shifts, excellent training, and growth potential in a thriving industry.
- Why this job: Be part of a crucial role that directly impacts customer experience and satisfaction.
- Qualifications: Previous parts or customer service experience, strong numeracy and literacy skills.
The predicted salary is between 25000 - 30000 £ per year.
We currently have an opportunity for conscientious and enthusiastic individuals to join the Parts Department at the Middlewich Depot in the capacity of Parts Advisor working a 3-week rotating shift pattern:
- Week 1 - Monday to Friday from 6am to 2:30pm
- Week 2 - Monday to Friday from 7am to 3:30pm
- Week 3 - Monday to Friday from 10:30am to 7pm
- Plus alternating Saturdays from 8am to 12pm as overtime.
Reporting to the Parts Supervisor, with an emphasis on customer satisfaction, you will be responsible for offering any additional parts and accessories to customers and up-selling wherever possible. Identifying, locating and picking parts for workshop staff and customers by means of acquired knowledge, parts catalogues and computer stock lists.
Other duties within the role will include:
- To receive stock into the department and correctly locate items.
- Recording deliveries and maintaining a signature for the receipt of goods.
- Collect returned goods and issue receipts.
- Perform internal & external stock checks with customers as required.
- Process & record all causal parts and core units.
- Carry out daily vehicle checks and complete the checklist, also maintaining the Company vehicle.
- Collect parts from other depots as and when required.
- Maintain good housekeeping duties.
The successful candidate will have the following qualifications, skills, and experience:
- Ideally have previous experience within a parts role and/or within the industry, including customer service experience.
- Numeracy and literacy skills to a level to deal with parts documentation.
- The ability to identify parts from parts catalogues and electronic media.
- Understand basic commercial vehicle make-up.
- Excellent customer facing and interpersonal skills.
- Be competent in the use of a stock control system.
- Be well organised and confident and able to work well under pressure.
- Computer literate with a good knowledge of Microsoft Office packages.
- Experience of Parts AS400 or similar system is preferred.
- A full and current UK driving licence.
- A forklift licence would be advantageous.
We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, EAP, loyalty holidays and excellent personal development and training opportunities.
Parts Advisor in Middlewich employer: Thomas Hardie Commercials Ltd
Contact Detail:
Thomas Hardie Commercials Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Middlewich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, and showing you care about your appearance can set a positive tone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Parts Advisor in Middlewich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are genuinely excited about joining our Parts Department and contributing to customer satisfaction.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in parts roles or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Parts Advisor position. Plus, it’s super easy!
How to prepare for a job interview at Thomas Hardie Commercials Ltd
✨Know Your Parts
Brush up on your knowledge of parts and accessories relevant to the role. Familiarise yourself with common parts catalogues and electronic media, as this will help you answer questions confidently and demonstrate your expertise during the interview.
✨Customer Service Focus
Since customer satisfaction is key, think of examples from your past experience where you provided excellent service or successfully upsold products. Be ready to share these stories to show how you can contribute to the team’s goals.
✨Demonstrate Organisation Skills
Prepare to discuss how you manage your time and tasks effectively, especially under pressure. You might want to mention any systems or methods you use to stay organised, as this is crucial for a Parts Advisor role.
✨Show Your Tech Savvy
Be prepared to talk about your experience with stock control systems and Microsoft Office. If you have used Parts AS400 or similar systems, highlight that experience, as it will set you apart from other candidates.