At a Glance
- Tasks: Lead the Service Reception team to ensure top-notch customer service and efficient operations.
- Company: Join a dynamic company in the Commercial Vehicle Industry at Trafford Park.
- Benefits: Competitive pay, sick pay, pension scheme, and personal development opportunities.
- Other info: Enjoy a supportive environment with excellent career growth and training opportunities.
- Why this job: Make a real impact by enhancing customer experiences and leading a motivated team.
- Qualifications: Experience in the Commercial Vehicle Industry and strong communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Trafford Park site.
Working Monday to Friday between 8am and 5pm.
Reporting to the Business Manager, you will be responsible for organising the activities of the Service Reception Department to ensure that efficiency and profitability targets are met, ensuring that all work is processed in a productive and efficient manner in line with company quality requirements.
The role will also be responsible for
- Dealing directly with customers ensuring that they receive excellent service and ensuring that service work is scheduled to customers vehicles in an efficient manner and advising customers of any additional work required as necessary.
- To ensure all work is processed in a productive and effective manner in line with Company Policies.
- To ensure that accurate customer and workshop records are maintained and kept up to date at all times.
- To obtain detailed background information to assist specialised personnel in diagnosis, inspection and testing of vehicles.
- To assist on occasion and as required with the delivery and collection of vehicles.
- Promote and effect the sale of workshop repair and service facilities and appreciate facilities offered by other Departments.
To ensure that the service reception area is always staffed as required.
The general supervision of the department, ensuring that staff are encouraged to develop and excel.
- The successful candidate will have the following qualifications, skills and experience:
- Experience of working within the Commercial Vehicle Industry within a similar role.
- Previous supervisory experience
- Excellent written and verbal communication skills
- Ability to work well under pressure and on own initiative.
- IT literate with Microsoft Office Applications including Outlook, Word Power Point and Excel
- Have a full and current UK driving licence.
We offer competitive rates of pay.
- Weekly pay
- Company sick pay scheme
- personal pension with enhanced contributions and death in service benefit for pension members
- Cycle to Work scheme
- enhanced paternity and maternity benefits
- loyalty holidays
- excellent personal development and training opportunities
- #J-18808-Ljbffr
Service Reception Supervisor in Manchester employer: Thomas Hardie Commercials Ltd
At Thomas Hardie Commercials Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal development. Our Middlewich Depot provides extensive training opportunities and competitive pay, alongside a comprehensive benefits package including a pension scheme, making it an ideal place for individuals looking to grow in their careers while contributing to a high-quality service in the automotive industry.
Contact Details:
Thomas Hardie Commercials Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Reception Supervisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thomas Hardie Commercials Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thomas Hardie Commercials Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Reception Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thomas Hardie Commercials Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Thomas Hardie Commercials Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thomas Hardie Commercials Ltd!
How to prepare for a job interview at Thomas Hardie Commercials Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
