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- Tasks: Lead a vibrant retirement village, managing teams and ensuring exceptional resident experiences.
- Company: Join a brand-new, contemporary retirement village in a picturesque setting.
- Benefits: Enjoy a rewarding leadership role with opportunities for personal growth and community impact.
- Why this job: Shape a premium lifestyle for retirees while fostering a supportive community atmosphere.
- Qualifications: 5+ years in management within hospitality or related sectors; strong leadership and communication skills required.
- Other info: Ideal for those passionate about creating outstanding experiences in a high-end environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced hospitality or operations professional looking for a rewarding leadership role in a high-end retirement setting? A brand-new, contemporary retirement village in a picturesque village is seeking a dedicated Village Manager to oversee the successful launch and ongoing management of its vibrant, community-focused environment.
About the Role
As Village Manager, you will play a pivotal role in shaping and leading a premium lifestyle offering for independent retirees. From opening preparations and team recruitment to delivering exceptional service across wellbeing, dining, events, and facilities, this is a hands-on leadership role designed for someone who thrives on creating outstanding experiences and smooth operations.
You will be responsible for:
- Leading a multi-functional team covering hospitality, wellness, housekeeping, maintenance, and concierge services
- Managing operational performance, budgets, and compliance across the village
- Collaborating with sales, marketing, and care teams to ensure seamless resident onboarding and satisfaction
- Creating engaging, community-driven events and wellbeing programmes
- Maintaining high standards in health & safety, sustainability (ESG), and owner communications
Our Ideal Candidate
- At least 5 years of management experience in hospitality, retirement living, hotel or leisure sectors
- Strong financial and operational acumen with experience overseeing diverse teams and services
- Exceptional people management, communication and leadership skills
- Ability to balance strategic thinking with day-to-day operational oversight
- A customer-first mindset with a warm, professional and approachable manner
Desirable Qualifications
- Degree or relevant qualifications in Hospitality, Housing, Hotel Management or Facilities Management
- Knowledge of retirement living, care, or leasehold property management a plus
- IT proficiency including Microsoft Office, POS and booking systems
Village Manager employer: Thomas Gray
Contact Detail:
Thomas Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Manager
✨Tip Number 1
Network with professionals in the hospitality and retirement living sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Research the latest trends in retirement living and hospitality management. Being knowledgeable about current best practices will not only help you stand out but also demonstrate your commitment to creating exceptional experiences for residents.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Be ready to share specific examples of how you've improved operational performance or enhanced resident satisfaction.
✨Tip Number 4
Familiarise yourself with the community-focused approach that the retirement village promotes. Think about how you can contribute to building a vibrant community and be prepared to share your ideas during the interview process.
We think you need these skills to ace Village Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality and operations management. Focus on your leadership roles, team management, and any specific achievements that demonstrate your ability to create outstanding experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Village Manager. Discuss your understanding of the retirement living sector and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, emphasise your experience in managing diverse teams and operational performance. Provide examples of how you've successfully led projects or initiatives that improved service delivery or resident satisfaction.
Showcase Your People Skills: Since this role requires exceptional people management and communication skills, include specific instances where you've effectively managed teams or resolved conflicts. This will demonstrate your ability to foster a positive community environment.
How to prepare for a job interview at Thomas Gray
✨Showcase Your Leadership Skills
As a Village Manager, you'll be leading a diverse team. Be prepared to discuss your previous leadership experiences, focusing on how you've motivated and managed teams in hospitality or operations. Use specific examples to illustrate your ability to create a positive work environment.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgets, operational performance, and compliance. Highlight any specific achievements where you improved financial outcomes or streamlined operations.
✨Emphasise Customer-Centric Approach
A customer-first mindset is crucial for this position. Prepare to share examples of how you've prioritised resident satisfaction in past roles. Discuss any initiatives you've implemented that enhanced the customer experience, particularly in a retirement or hospitality setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and operational oversight. Think about potential challenges you might face as a Village Manager and how you would address them. This will demonstrate your strategic thinking and hands-on approach.
