At a Glance
- Tasks: Lead a vibrant retirement village, managing teams and ensuring exceptional resident experiences.
- Company: Join a brand-new, contemporary retirement village in a picturesque setting.
- Benefits: Enjoy a rewarding leadership role with opportunities for personal growth and community impact.
- Why this job: Shape a premium lifestyle for retirees while fostering a supportive community atmosphere.
- Qualifications: 5+ years in hospitality or operations management; strong leadership and financial skills required.
- Other info: Ideal for those passionate about enhancing the lives of independent retirees.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you an experienced hospitality or operations professional looking for a rewarding leadership role in a high-end retirement setting? A brand-new, contemporary retirement village in a picturesque village is seeking a dedicated Village Manager to oversee the successful launch and ongoing management of its vibrant, community-focused environment.
About the Role
As Village Manager, you will play a pivotal role in shaping and leading a premium lifestyle offering for independent retirees. From opening preparations and team recruitment to delivering exceptional service across wellbeing, dining, events, and facilities, this is a hands-on leadership role designed for someone who thrives on creating outstanding experiences and smooth operations.
You will be responsible for:
- Leading a multi-functional team covering hospitality, wellness, housekeeping, maintenance, and concierge services
- Managing operational performance, budgets, and compliance across the village
- Collaborating with sales, marketing, and care teams to ensure seamless resident onboarding and satisfaction
- Creating engaging, community-driven events and wellbeing programmes
- Maintaining high standards in health & safety, sustainability (ESG), and owner communications
Our Ideal Candidate
- At least 5 years of management experience in hospitality, retirement living, hotel or leisure sectors
- Strong financial and operational acumen with experience overseeing diverse teams and services
- Exceptional people management, communication and leadership skills
- Ability to balance strategic thinking with day-to-day operational oversight
- A customer-first mindset with a warm, professional and approachable manner
Desirable Qualifications
- Degree or relevant qualifications in Hospitality, Housing, Hotel Management or Facilities Management
- Knowledge of retirement living, care, or leasehold property management a plus
- IT proficiency including Microsoft Office, POS and booking systems
Village Manager employer: Thomas Gray
Contact Detail:
Thomas Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Manager
✨Tip Number 1
Network with professionals in the hospitality and retirement living sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at our village.
✨Tip Number 2
Research our retirement village and understand its values, mission, and community focus. This knowledge will help you tailor your approach during interviews and demonstrate your genuine interest in creating a vibrant environment for residents.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Be ready to share specific examples of how you've improved operational performance and resident satisfaction in previous roles.
✨Tip Number 4
Familiarise yourself with current trends in retirement living and hospitality management. Being knowledgeable about best practices in wellbeing programmes and community engagement will set you apart as a candidate who is ready to lead effectively.
We think you need these skills to ace Village Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or operations management. Focus on your leadership roles and any specific achievements that demonstrate your ability to manage diverse teams and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating outstanding experiences in a retirement setting. Mention your understanding of the unique needs of independent retirees and how your skills align with the responsibilities of the Village Manager role.
Highlight Relevant Experience: In your application, emphasise your management experience in hospitality or related sectors. Provide examples of how you've successfully managed operational performance, budgets, and compliance, as well as your experience in leading multi-functional teams.
Showcase Your People Skills: Demonstrate your exceptional communication and leadership skills in your application. Include examples of how you've fostered a customer-first mindset and created engaging community-driven events or wellbeing programmes in previous roles.
How to prepare for a job interview at Thomas Gray
✨Showcase Your Leadership Skills
As a Village Manager, you'll be leading a diverse team. Be prepared to discuss your previous leadership experiences, focusing on how you've motivated and managed teams in hospitality or operations. Use specific examples to illustrate your ability to create a positive work environment.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgets and operational performance. Highlight any instances where you successfully improved financial outcomes or managed costs effectively.
✨Emphasise Customer-Centric Approach
A customer-first mindset is crucial for this position. Prepare to share examples of how you've prioritised resident satisfaction in past roles. Discuss any initiatives you've implemented that enhanced the customer experience in a hospitality or retirement setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Village Manager, such as managing conflicts within the team or addressing resident concerns, and prepare thoughtful responses that demonstrate your strategic thinking and operational oversight.