Thomas Gray is seeking an experienced Customer Relations Manager to lead a team of Coordinators and Operatives across Kent. You will own defect investigations, diagnose building issues and drive remedial work to close-out with a strong emphasis on customer satisfaction.
The role requires practical, solutions-focused professionals who collaborate with site teams and subcontractors, ensuring updates are clear and empathetic for homeowners throughout the rectification process.
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Residential Customer Care Manager: Defects & Aftercare employer: Thomas Gray
Join a leading civil engineering consultancy near Stansted, where your expertise will be valued and your career can flourish. With a strong focus on mentorship and professional development, you'll have the opportunity to lead impactful projects while collaborating with a supportive team in a dynamic work environment. Enjoy a culture that prioritises innovation and client satisfaction, making it an excellent place for ambitious engineers to thrive.
