At a Glance
- Tasks: Provide essential admin support and be the go-to contact for homeowners and contractors.
- Company: Join a respected residential developer with a friendly team atmosphere.
- Benefits: Earn £125 per day with an ongoing contract and immediate start.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in customer service within the housing sector.
- Qualifications: Experience in admin and customer service, plus strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
We have an excellent opportunity for a Customer Service Administrator to join a well-established residential developer on an ongoing contract with a minimum duration of three months. This is a busy and varied role that would suit someone who is highly organised, customer-focused and able to manage multiple priorities in a fast-paced office environment. Previous experience working for a residential developer or social housing provider would be highly advantageous.
The Role
Working as part of the Customer Care team, you will provide essential administrative support while acting as a key point of contact for homeowners, contractors and internal departments. Your responsibilities will include:
- Processing invoices accurately and efficiently
- Data entry and maintaining customer records
- Answering incoming telephone calls and responding to customer enquiries
- Liaising with homeowners to provide updates and resolve queries
- Chasing contractors to ensure works are completed within agreed timescales
- Managing emails and general administrative duties
- Supporting the wider Customer Care team with day-to-day administration
About You
We are looking for someone who:
- Has previous administrative and customer service experience
- Has excellent communication and organisational skills
- Is confident using Microsoft Office and internal systems
- Can manage a busy workload while maintaining attention to detail
- Is professional, approachable and enjoys delivering excellent customer service
- Ideally has previous experience working for a residential developer, housebuilder or social housing provider
What's on Offer
- £125 per day (Inside IR35)
- Ongoing contract with a minimum commitment of three months
- Opportunity to work with a respected residential developer
- Friendly and supportive team environment
- Immediate start available
If you have a strong administrative background and enjoy delivering outstanding customer service within the housing sector, please make contact.
Customer Service Administrator in Guildford employer: Thomas Gray
At Thomas Gray, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters innovation and professional growth. Located in the picturesque Beaconsfield, our team enjoys a supportive environment with opportunities for career advancement, competitive benefits, and the chance to work on impactful residential and commercial projects that shape communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Thomas Gray.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Thomas Gray. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Thomas Gray.
How to prepare for a job interview at Thomas Gray
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Thomas Gray's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Thomas Gray offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
