At a Glance
- Tasks: Oversee the entire customer journey and manage homeowner interactions post-completion.
- Company: Renowned 5* Housebuilder with a stellar reputation for quality.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Other info: Join a dynamic team dedicated to excellence in customer care.
- Why this job: Make a real difference in homeowners' lives by ensuring their satisfaction and support.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
With a first-class reputation for quality and multiple years as a 5* Housebuilder, our client is looking for a best-in-class Customer Service executive to oversee the entire Customer Journey on their latest flagship development. With ownership spanning from legal completion through to aftercare, you will manage every aspect of the process including Home Demonstrations, Snagging, and the coordination of any remedial works.
Key Responsibilities:
- Be the first point of contact for homeowners following legal completion.
- Conduct homeowner welcome meetings and explain the aftercare process.
- Log defects accurately within the customer care system.
- Prioritise issues according to severity.
- Arrange inspections where required.
Please get in touch for more details and a confidential chat with George.
We think you need these skills to ace Senior Customer Service Executive in Cambridge
Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Coordination Skills
Defect Logging
